Internal Support IT Engineer Brussels

• Provide effective technical support to resolve IT issues.
• Meticulously record and register user requests.
• Initial evaluation of incidents with a first attempt at quick resolution.

• Rigorously manage the tracking of incidents, adhering to agreed-upon service level commitments.
• Proactively communicate with users to keep them informed of progress.

• Inform users about available services and provide detailed instructions.
• Respond promptly to general information requests and efficiently address complaints to ensure optimal user satisfaction.
• Supply and Installation of IT Hardware:

• Efficiently deliver and install IT hardware at various internal sites.

• Monitor alerts and notifications, process events according to established procedures.
• Ensure necessary assets for service delivery are well-controlled, and information is accurate and reliable.

• Higher secondary education diploma in IT or equivalent experience.
• Minimum 3 years of professional experience in an IT role.
• Bilingual in Dutch and French.
• Knowledge of network, hardware, and software (Active Directory, Citrix, SCCM, Jira Service Desk).
• Excellent communication, problem-solving, and complaint management skills.
• Driver's license B.

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