As a Service Engineer Business Applications - Customer Operations & Finance, you play a key role in supporting and improving LLBG’s business applications. You work closely with international stakeholders to ensure optimal performance, user satisfaction, and continuous improvement.Function
You support key users across all organizations within La Lorraine Bakery Group and deliver high-quality service.
You organize knowledge transfer sessions after the go-live of new projects, enhancements or geographical expansion and maintain clear documentation.
You manage roles and permissions within business applications.
You test applications for functionality, accuracy, and compatibility.
You gather user feedback and identify opportunities for improvement.
You document incident resolutions and maintain & update KB-articles concerning recurring incidents.
You proactively resolve recurring issues and contribute to service quality.
You participate in rollout projects to acquire new knowledge and get connected with the community.
After a six-month onboarding period, you will be included in the on-call duty service (24x7). This will be for a maximum of one week per month.You will work from the headquarters in one of the home countries of LLBG (Ninove, Erpe-Mere, Kladno, Nowy Dwór Mazowiecki, Câmpia Turzii - Cluj …) and you will report to the Business Applications Team Service Lead. You are part of the international IT team.Your Profile
You have a Master’s degree or equivalent experience, ideally in Customer Operations and/ or Finance.
You have experience with ERP systems; knowledge of SAP S4/HANA is a plus.
You are analytical, customer-focused, and results-driven.
You communicate clearly in English and enjoy sharing knowledge with others.
You are eager to grow, open to change, and enjoy supporting and training colleagues.
Our Offer
You will join an international family business with a strong long-term vision, where more than 5,300 enthusiastic colleagues work together, driven by five strong values.
We invest in a happy work environment through various sports and team events.
You can literally taste our passion every day through our fresh and innovative top-quality products.
You will contribute to building a better world, as sustainability is high on our company’s agenda.
You will have the opportunity to grow and develop in a highly dynamic environment. Our LLBG Academy supports you in becoming the best version of yourself.
A competitive financial package, including one day of remote work, meal vouchers, hospitalization insurance, group insurance and 10 extra vacation days on top of the statutory leave.
You will have the space to roll up your sleeves, take initiative, and truly make a difference.
