Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.The OpportunityCochlear has fantastic opportunity for a Human Resources Specialist to join our developing Service & Experience team based in our EMEA office in Mechelen.In this role, you will be responsible for providing a highly professional and proficient first point of contact advisory and administrative service to both our employees and our own People & Culture (P&C) function in the EMEA region, with a focus on our Belgian and Dutch employees.As a newly established function, you will have the opportunity to shape how we deliver P&C services to our business. You will contribute to the development of our P&C knowledge library and execute processes to provide a high-quality, consistent service.Key Responsibilities:Be the first point of contact for all P&C enquiries and work closely with the other P&C functions to respond with agreed standards and service levelsProvide timely advice and guidance to employees and managers on all matters relating to employee lifecycle processes, programs and policiesEnsure enquiries are actioned, resolved and tracked in accordance with documented processesProactively build relationships and engagement within business areas, building confidence and awareness as the first point of contact into P&CWork closely with the different P&C functions, our Finance department and your colleagues across the worldManage our HCM-System Workday for all employee lifecycle activities, including:Set-up of new employees and preparation of the onboarding processSupport employees and managers with system issuesAction all employment status changesProvide accurate workforce administration and documentationUndertake analysis and prepare reports on employee lifecycle processes and planning processesPayroll preparation, processing and coordination with external payroll providers and payroll governance ownersManagement of our Flexible Income Plan for Belgium including budget allocation and calculation as well as managing updatesEnsure that all the data in the system is entered correctly and validated (either via self-service of the employees) or by own data entries.Ensure reports sent to the external payroll provider are accurate and cover all the changes with effect to the monthly pay are covert.Work closely with the payroll provider and Finance to validate and ensure correct payment of the monthly pay, including Benefit payments, one-time payments and any deductions.Communicate with the local authorities on all legal aspects of the employee lifecycleSupport cyclical P&C activities and provide administration support for P&C projects and programsProactively identify and contribute to process and service improvementsYou Bring Your Skills and ExperienceAs we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:Minimum:Demonstrated 2-3 years of experience working within a HR shared-service functionProfound knowledge of Belgian and Dutch employment legislation especially for payroll, social insurance and leave management casesProficiency in navigating and maintaining data in systems such as an HCM, CRM or case management system, ideally WorkdayAbility to deliver a high level of customer service – timely, accurate and professionalDisplay a high degree of accuracy and attention to detailDemonstrate excellent written and verbal communication in Flemish and EnglishAbility to work autonomously but use good judgement to escalate matters and work with other stakeholders to resolve queries where appropriateIntermediate proficiency in the Microsoft Office ApplicationsAbility to work collaboratively within a team and with other stakeholdersIdeal:Relevant tertiary qualifications ideally in Human Resources, Psychology, and/or Industrial RelationsExperience in working in a global surroundingIf you are an enthusiastic team-player with strong administration and customer service skills, who thrives on learning and has a continuous improvement mindset, this role will provide a fantastic opportunity to:Work across business unit portfolios and organisational boundariesGrow your knowledge of key P&C processes and how they support the employee lifecycleAssist in the design and implementation of process improvement initiativesBuild and maintain a professional and efficient customer facing teamWhat we offerAn attractive remuneration package and flexible extra-legal benefitsAn extensive onboarding and training programAn enjoyable work environment with attention to life-work balance and homeworkingA stimulating environment with growth opportunities and opportunity to meet multi-disciplinary colleagues across the globeThis is your chance to be part of a premier organization with a great culture, working in a dynamic, growing and rapidly evolving environment to deliver outstanding results that benefit our customers every day. Be part of something purposeful and APPLY now by clicking on the link below and see your career grow!Cochlear SummaryCochlear’s mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping people to Hear Now. And Always. Cochlear is the global market leader in implantable hearing solutions including cochlear implant systems (CI) and bone anchored hearing aids (Baha™).Equal opportunitiesCochlear is committed to providing equal opportunities to avoid unlawful discrimination on the grounds of race, sex, disability, sexual orientation, religion/belief or age. In line with our corporate ethics and statutory obligations we strive to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect - this is an important aspect of ensuring equal opportunities in employment.
