Customer Success Manager

Auxipress

  • Watermael-Boitsfort, Bruxelles
  • CDI
  • Temps-plein
  • Il y a 9 jours
Location: Souverain 25/Mix (Watermael-Boitsfort), Brussels, BelgiumStart: As soon as possibleCould you be our new Customer Success Manager?The Customer Success Manager acts as the link between our company and our clients. They ensure a smooth integration (onboarding) and provide rigorous follow-up after the sale. As an ambassador for both the client and our organization, the CSM keeps the collaboration on track and ensures an optimal customer experience. 🚀The Customer Success Manager supports clients and ensures everything is delivered as promised, on time. The goal? To transform each client into a loyal partner and create growth opportunities. 💡 Through tailored support and guidance, they help clients get the most out of our solutions. Additionally, they make customer relationships a valuable feedback channel, driving innovation and continuous improvement.About AuxipressAuxipress is the Belgian leader in media monitoring and data analysis. We offer intelligent brand intelligence solutions that enable companies to measure their media impact, strengthen their reputation, and benchmark against the competition. With a powerful combination of expertise and advanced algorithms, we bring meaning to the media and help businesses achieve their strategic objectives.What you'll doOnboarding, training & client relationship 🚀
  • Ensure a smooth integration by providing thorough training on our solutions.
  • Ensure clients understand all the features and make the most of them.
  • Regularly organize training sessions and webinars to support a large audience.
Customer satisfaction, retention & renewals 🤝
  • Manage a client portfolio and ensure long-lasting, satisfactory collaborations.
  • Develop an effective retention and growth strategy.
  • Participate in optimizing the customer journey at Auxipress.
  • Actively listen to clients to understand and anticipate their needs.
  • Work proactively on contract renewals and establish trust-based relationships.
  • Identify new opportunities and generate leads.
  • Share opportunities with the sales team and help design tailored solutions.
  • Assist clients in creating an effective communication strategy using our data. 📊
Together, we build strong and lasting customer relationships! 🚀What you'll need
  • At least 3 years of experience in Account Management, Digital, Marketing, or a similar field.
  • Affinity with the media, digital, marketing, communication, or public relations sectors.
  • Comfortable with data and technology. 📊
  • Team spirit and excellent organizational skills.
  • Client-oriented and able to manage stress.
  • Excellent communication skills (written & oral), with good listening abilities.
  • Capable of working autonomously, flexibly, and proactively.
  • Fluent in French and Dutch. English is a plus!
Does this profile sound like you? You might be the ideal candidate!What you'll get
  • 💰 Attractive salary package, including bonuses, telework allowance, smartphone, laptop, group insurance, eco-vouchers, vacation bonus, and 13th-month pay.
  • 🤘 50 colleagues who enjoy working together.
  • 👩🏻‍🤝‍🧑🏼 A great work atmosphere with: 3 big events a year, monthyl sport sessions, internal Lunch & Learns, after-work drinks 🍸, etc.
  • 💻 2 homeworking days per week.
  • ✈️ Complete onboarding.
  • 🏠 An inspiring work environment surrounded by nature, open and flexible. We are located at Souverain 25/Mix (Google it!), a modern workplace with many facilities: fitness club with wellness & pool, food market, parking for cars and bikes, easy access…
  • 🚀 Training to boost your career and achieve your goals.
  • 👍 Cafeteria plan.
  • 🏖 5 weeks of vacation.
Our Recruitment Process📞 30-minute call with Gloria, our HR Manager, to get to know each other.👜 1-hour Teams interview with Arnaud (CEO) and Gloria to dive deeper into your experience and ambitions + skills assessment.👥 1-hour meeting at our office.🤝 Final meetingWe value diversity and equal opportunity, and recruit solely based on skills.
Do you need a reasonable accommodation? Let us know.ShareBoulevard du souverain 25 Watermael-Boitsfort 1170 BruxellesVorstlaan 25 Watermaal-Bosvoorde 1170 BrusselGet the newsletterNous utilisons des cookies sur notre site web pour vous offrir l'expérience la plus pertinente en mémorisant vos préférences et vos visites répétées. En cliquant sur "Accepter", vous consentez à l'utilisation de TOUS les cookies. Voici les . sur la politique de confidentialité d'Auxipress.Manage consentClosePrivacy OverviewCe site web utilise des cookies pour améliorer votre expérience lorsque vous naviguez sur le site. Parmi ceux-ci, les cookies qui sont catégorisés comme nécessaires sont stockés sur votre navigateur car ils sont essentiels pour le fonctionnement des fonctionnalités de base du site web. Nous utilisons également des cookies tiers qui nous aident à analyser et à comprendre comment vous utilisez ce site web. Ces cookies ne seront stockés dans votre navigateur qu'avec votre consentement. Vous avez également la possibilité de refuser ces cookies. Mais la désactivation de certains de ces cookies peut affecter votre expérience de navigation.Necessary Always EnabledNecessary cookies are absolutely necessary for the proper functioning of the website. These cookies provide the basic functionality and security features of the website, anonymously.FunctionalFunctional cookies help perform certain features such as sharing website content on social media platforms, collecting comments and other third-party features.PerformancePerformance cookies are used to understand and analyze key performance indicators of the website, which helps provide a better user experience for visitors.AnalyticalAnalytical cookies are used to understand how visitors interact with the website. These cookies provide information on visitor metrics, bounce rate, traffic source, etc.AdvertisementAdvertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads. Cookie Duration Description
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Auxipress