Area Individual Reservations Trainee

• Passionately Committed - We go the extra mile to create special moments for our guests.
• Professional Hospitality - We strive to see, hear, and connect with every guest.
• The Power to Please - We take pride in making personal efforts to ensure each stay is the best.
• Innovative - We continuously improve and invest in our hotels to stay ahead.
• Financially Solid - As an international company, we offer reliability and stability.
• Sustainable - We actively contribute to a greener society, holding both local and international green certifications.

• Prime Location - Just a 5-minute walk from Luxembourg Station and conveniently near the metro.
• Modern Facilities - Our bright, spacious office provides a comfortable and inspiring workspace.
• Welcoming Culture - We foster a friendly and collaborative work environment, encouraging employees to build strong internal networks.

• Family Mindset - At Thon Hotels, you are valued as an individual with unique skills and passions.
• Diversity - Work in an international environment with colleagues and guests from all over the world.
• Flat Hierarchy - We believe in efficiency and avoid unnecessary bureaucracy.
• Autonomy - Take ownership of your career and make a difference.
• Accessibility - Our locations in Brussels are easily reachable.

• Check availability for accommodation based on customer requests.
• Process reservations according to guest requirements and budgets.
• Provide accurate information and answer questions about the reservation process.
• Handle payments and send booking confirmations.
• Resolve any post-stay issues efficiently.
• Promote additional services and packages through up-selling.
• Support customers with booking modifications or cancellations.
• Offer recommendations on local attractions and points of interest.

• Independent & Organized - You can manage tasks efficiently while collaborating with the team.
• Positive & Discreet - You maintain a professional attitude and handle confidential matters with care.
• Detail-Oriented - You take pride in delivering exceptional customer service.
• Strong Communicator - Fluent in English, French, and/or Dutch; additional languages are a plus.
• Experienced - Prior experience in the hotel industry is an advantage.
• Adaptable - You adjust easily to different people and situations.

• Motivational remuneration package including:

• Financial compensation (depending of the internship's convention)
• One meal per working day.
• Cleaning of working clothes.
• If requested : accommodation.
• Professional opportunities. Discover new job possibilities and offers with Thon Hotels after successful internship.
• Family event. You will be invited a family event where you and relatives are honoured
• Celebrate. We encourage to celebrate successes with your team at staff events.
• Fun. Excellent working atmosphere with the nicest colleagues.

Thon Hotels