Complex Front Office Employee (m/f/d) - Holiday Inn Express & Adagio Access Brussels Airport

B&K - BHG GmbH

  • Flandre
  • CDD
  • Temps-plein
  • Il y a 10 jours
Your missionExciting News! Join us for a remarkable opportunity to lead as a Complex Front Office Employee (m/f/d) at the Holiday Inn Express Brussels – Airport and the Adagio Access Brussels Airport!We're searching for a dedicated individual for our front desk who wants to be part of an enthusiastic and ambitious team!Key Responsibilities:
As a Complex Front Office Employee, you'll play a key role in ensuring the seamless day-to-day operations of the front desk. Your responsibilities will include:
  • Greeting and assisting guests with check-in and check-out procedures.
  • Managing reservations via phone, email, and online platforms.
  • Handling guest concerns and resolving issues promptly and professionally.
  • Maintaining a high standard of service at all times.
  • Assisting with F&B operations in the bar area, including inventory management and ensuring adherence to health and safety regulations.
  • Providing exceptional guest service and ensuring each guest feels valued and welcomed.
Your profileWe're seeking a hospitality enthusiast who thrives on delivering exceptional guest experiences. You should have:
  • Excellent verbal and written communication skills.
  • A positive attitude and a strong customer service orientation.
  • The ability to multitask and manage time effectively.
  • Proficiency in MS Office; experience with hotel management software is a plus.
  • Flexibility to work various shifts, including weekends and holidays.
  • Previous experience in a similar role is preferred but not required.
BenefitsJoining our rapidly expanding hotel group means embarking on a journey of personal growth from day one. You'll benefit from:
  • Competitive compensation and perks.
  • Training and advancement opportunities.
  • Discounts at thousands of IHG hotels & Accor hotels worldwide
KontaktWe're eager to receive your cover letter and CV. Please use the application button at the bottom of this page.About usBorealis is an expanding European hospitality company which develops, owns, operates and manages focus-serviced, full-serviced and extended-stay hotels, which are all branded by international hotel chains like InterContinental Hotels Group, Accor, Hilton Hotels & Resorts and Marriott. Founded in 1997 and headquartered in Amsterdam, our passionate and experienced team started building todays portfolio in 2016. Being active in the Netherlands, Belgium, France, Germany, Austria, Spain, Portugal, Italy, Hungary, Sweden and Denmark and being backed by strong institutional investors, it is our ambition to further grow our portfolio.Our values:
We consider our values to be self-evident. Nevertheless, they are indispensable to achieve our ultimate goals: guest- and employee- satisfaction. In our view guest experience is the outcome of employee experience. And we believe that an effective organized European platform, operating multi-brand and multi-segment hotels, offers more appealing career opportunities. Our values are: be respectful and of course trustworthy to everyone, be professional, solution- and service-oriented, have empathy and of course have fun! A well-established corporate culture with good communication creates solidarity and trust.What sets us apart:
  • The soul of our hotels, which are a result of the behavior of our employees. That’s where we are proud of. The feeling to be part of one and the same family! Creating happy traces with heart and mind: for our guests, our colleagues and ourselves! We love the hotel industry!
  • The combination of high standards of professionalism and quality as well as humanity and closeness.
  • The balance of happy employees, satisfied guests and economic success.
  • A good working atmosphere, opportunities for advancement, appreciation and the chance to make a difference.
Join the Borealis Hotel Group!

B&K - BHG GmbH