Ready to make an impact? As a Support Engineer at Peripass, you’ll be the go-to person for our customers whenever they need support. You’ll solve problems, share expertise and make sure everything runs smoothly, so our clients can keep their logistics operations moving without a bump.Peripass is a logistics SaaS scale-up founded in 2016. Our Yard Management Software enables industrial and logistics companies (think of companies like Bridgestone, Alpro, and Saint-Gobain) to smoothly manage the complete flow of trailers rolling on and off their sites, as well as all trailer movements on-site.We’re riding an incredible wave of growth, with sales skyrocketing and our company expanding faster than ever. Our mission? To revolutionize logistics through digitization and automation, and we’re just getting started. We’re building on strong momentum, driven by ambition and a clear vision for the future. Ready to be part of what’s next?As a support Engineer, you’ll be at the heart of our service desk, making sure our clients get the smooth support they deserve:Acting as the first line contact person in the service desk for all customer requests: you analyse, investigate and resolve technical issues reported by customers of PeripassYou partner up with the customer success managers, implementation consultants and product team, to escalate issues when neededYou are the voice of the customer internally and help improve our product with your inputYou are responsible for managing the monitoring dashboard, in order to proactively counter any incidentsYou build up product knowledge on a daily basis and are keen to develop your technical skillsYou take the lead to continuously expand our help center by writing technical documentation and creating product walkthrough videosYou’re an expert in our support tools and processesYou communicate clearly and proactively making sure our customers are continuously aware of the steps we’re taking towards a solutionWhat we offer:You will have the opportunity to grow your tech skills and deepen your knowledge of SaaS, APIs, and integrations every day, with the freedom to experiment and learn.Your quick thinking and problem-solving will make a direct impact for customers like DHL, Danone, and Saint-Gobain, keeping their logistics running smoothly.A supportive and collaborative environment where your ideas are valued and you can grow alongside a team of passionate professionals.Flexible work hours that let you balance your professional growth with personal priorities while making a real impact.Come on, blow us away with your credentials! You will, if you have:You are fluent in Dutch & English (French is a big plus)You are digital nativeYou are familiar with concepts such as SaaS software, integrations, API, Service level agreements,…You are customer oriented and are able to communicate clearly via email and phoneYou have an analytical, problem-solving mindsetYou keep your calm and prioritize, even if a customer puts you under pressure or when SLA deadlines need to be achievedYou have a bachelor degree Computer Science or System/Network Engineering
