Our client is looking to expand its support team in Lommel with a new IT Support employee. You can, from time to time, travel in Belgium and in the Netherlands.As an IT Support within our client's organization, you will have the following responsibilities :
Serve as the primary contact for incoming customer inquiries and requests.
Collaborate with internal teams and external partners to investigate and resolve issues efficiently.
Document requests.
Provide advices and resolve issues, while escalating complex ones when necessary.
Ensure all tickets and knowledge base entries are up to date.
Categorize and prioritize incidents to support timely communication and resolution.
Meet defined Service Level Agreements (SLAs).
Growing company in LommelLong term strategy in placeThe ideal IT Support for our client would have the following skills :
You speak Dutch and English fluently. A good knowledge of French (B2) is mandatory !
At least 3 years of experience.
Able to travel in the Netherlands and Belgium once a month.
You are organized, autonomous and proactive.
Experienced with Microsoft Office products.
Jira or Salesforce's experiences are a plus.
Our client is based in Lommel.
Join an international company !
Long term strategy in place at our client's organization
