Customer Service Specialist

• Manage and process customer orders for medical products with a focus on the DACH market (Germany, Austria, Switzerland).
• Provide exceptional customer service to clients, ensuring their inquiries and concerns are addressed promptly and accurately.
• Collaborate with cross-functional teams, including Sales, Logistics, and Quality Assurance, to ensure seamless order fulfilment.
• Resolve order-related issues and discrepancies, maintaining a proactive approach to customer satisfaction.
• Maintain accurate and up-to-date records of customer interactions and transactions.
• Communicate proactively with customers to provide order status updates and address any potential delays.
• Assist in developing and implementing process improvements to enhance overall efficiency in order management.

• Previous experience in customer service, order management, or a related field.
• Fluency in German is essential: additional proficiency in English & Dutch or French is a strong asset.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Familiarity with medical products and regulatory requirements is a plus.

• Competitive base salary reflecting experience and skills.
• Performance-based yearly bonuses.
• Comprehensive health insurance coverage.
• Employer-contributed retirement savings plan.
• 32 vacation days.
• Ongoing professional development opportunities.
• Employee assistance programs for health and well-being.
• Opportunities for career advancement and growth.
• Flexible work arrangements, including remote work options.
• Company-sponsored social events and team-building activities.

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