Rue laid Burniat 5, 1364 Louvain La Neuve, BelgiumSales / Customer CareIn order to support our growing company, we are looking for a Customer Care Manager to join our team.With a team of smart people who like working hard and have fun too, we released the most disruptive enterprise management software in the world: Odoo. Fully open source, full-featured with apps like Accounting, HR, CRM, Manufacturing, and 4,000 more. Its online offer is 3 times more affordable than traditional competitors like SAP and Microsoft.The Customer Care Manager is a key role partnering with our customers and connecting their adoption, expansion and renewal phases. This role is supported by several teams, including the Sales, Support and Services team. You will be part of an empathetic, supportive and multicultural team.We are currently looking for 3 persons to join this team.Customer RelationshipPersonal EvolutionAutonomyAdministrative WorkTechnical ExpertiseResponsibilities
Managing a portfolio of +/- 1000 mass-market customers, developing the right balance between automation (low touch) and manual actions (high touch) depending on the context
Facilitating the successful onboarding of new customers
Reactive approach: Being the first point of contact to assist and guide your Odoo customers so that they can benefit from the best possible experience throughout their project
Supporting our Sales Team by identifying opportunities of development
Must Have
Bachelor Degree
A good business knowledge
Perfect written and spoken English + French
Highly organised and autonomous
Time, stress and priority management
Valid work permit for Belgium
Nice to have
Interest for software products
Proven experience in administrative roles, demonstrating strong organizational and multitasking abilities
Additional languages
Solution-oriented mind
Strong analytical skills
Available quickly
What's great in the job?
You'll be the first point of contact with our customers who took a self-subscription.
Great team of smart people, in a friendly and open culture
No dumb managers, no stupid tools to use, no rigid working hours
Expand your knowledge of various business industries
Create content that will help our users on a daily basis
Real responsibilities and challenges in a fast evolving company
Learning opportunities
Our ProductDiscover our products.What do we expect from you?As a Customer Care Manager, your primary responsibility will be overseeing our self-subscribers - customers who independently subscribed to Odoo.Given the significant volume of customers, this role demands a keen sense of priority management. Of course, you will use Odoo to its full potential for managing your administrative tasks.You will work closely with our Account Managers team, as they will handle the follow-up for customers requiring a more sales-oriented approach.What do we offer?Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company. Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much morePerksA full-time position Attractive salary package.Trainings12 days / year, including 6 of your choice.Sport ActivityPlay any sport with colleagues, the bill is covered.Eat & DrinkFruit, coffee and snacks provided.CommunityOpen SourceServicesAbout us
EnglishOdoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc.Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.
