Customer Onboarding Manager - German Speaker

Mews

  • Liège
  • CDI
  • Temps-plein
  • Il y a 13 jours
As our Customer Onboarding Manager you will be engaging with medium and large size customers to guide them through the onboarding process and ensure a smooth transition into Mews. Using your experience from a hotel, travel or global distribution industry you will be able to clearly and enthusiastically transfer deep knowledge to both clients and colleagues.✅ Your mission, should you choose to accept it:
  • Leading medium and high value clients, as well as Enterprise Groups of properties through the onboarding process
  • Conducting training courses on the use of the Mews Hospitality Cloud” for new and existing customers and/or Mews employees
  • Liaising with customers via video conferencing and email to educate and motivate them throughout the onboarding process
  • Develop and maintain training courses via web cast, video and/or our online classroom
  • Ensuring existing training programmes meet and/or exceed customer needs‌
  • ‌Coordinating/facilitating ad hoc (online) training sessions during Onboarding process
  • Consulting hotels proactively on ways to improve usage of the Mews system
🤝️ You'll be a great fit if you bring a few of the below with you:
  • Higher Education preferably in Hotel Management
  • Experience in hotel management, hotel front desk roles, or customer onboarding roles in SaaS companies
  • Ability to work in a fast-paced company and ready to work both independently or as part of a team
  • Outgoing, social and ready to communicate with colleagues, clients and partners across various countries and at different organizational levels
  • Ability to take feedback, learn quickly and adapt to new situations
  • We love collaboration and ideas so being able to share fresh ideas and suggestions in order to move the company forward is key
  • A genuine interest in innovative software and disruptive tech
  • Experience in project management
  • Highly structured and organized
  • Good communications and presentations skills
  • Fluent in English & German
  • This role requires flexibility in terms of travel and working hours

Mews