Regional Service Manager

• Efficiently organize service activities for customer satisfaction and profitability.
• Cultivate a developmental environment for department and employee excellence.
• Be part of the steering management committee within a multinational corporation.

• Set KPI targets aligned with the Strategic Plan.
• Define & rolling out the strategy at operational level
• Financial and Operational Performance (managed a P&L of +/- 30 mill EUR)
• Communicate objectives, translating overall direction into tangible actions for teams
• Team Leadership (Direct: 6 FTE Managers and Indirect: +/-40 Field Service Engineer)
• Employee Development:
• Efficiency and Operational Excellence:

• Ensure successes are repeated and best practices spread.
• Take corrective action for adverse variations and implement strategies for improvement.
• Ensure accurate recording of parts, service times, and invoicing.
• Customer Service Enhancement: Improve commitment to customer service and retention.
• Liaise with Product Sales team for information sharing and joint action plans.
• Ensure adherence to safety and quality standards.
• Identify and implement excellent initiatives for outstanding customer experience.
• Organizational Compliance
• Support the organizational vision, values, and culture.
• Manage subcontractors in the region as required.

• Education: Master Bachelor's electrical, mechanical, electro-mechanical, or electronics or equivalent (bachelor's degree) through experience.
• Experience: Have at least 7 years of experience in a leadership role (member of steering management committee)
• Experience in the B2B sector is recommended.
• Ability to drive change and adapt to evolving business and industry needs
• Proven capacity to independently complete tasks
• Excellent technical problem-solving and troubleshooting skills
• Ability to relate to local customers, their views, and issues
• Ability to handle stress effectively.
• Languages: You are fluent in English and Dutch could be an asset
• Ability to relate to and engage with customers on a local level, addressing their needs and concerns.
• Possess leadership and coaching attributes, enabling the ability to lead and develop a team.
• Ability to travel up to 50% of the time.

• Our partner is a multinational corporation manufacturing industrial machinery leaders in their segment.

• Senior management / top management position.
• A challenging role with responsibilities in a dynamic and growing work environment.
• A corporate culture that encourages performance and personal development, with opportunities for advancement within our group.
• An attractive, competitive salary supplemented with fringe benefits such as a car, bonus, health insurance, flexibility, etc.
• Travel in Europe up to 50% of the time.

Michael Page