As Business Applications Service Lead you will be part of the team that is responsible for the entire "Support & Improvement" aspect in the domain of Business Applications Plant Operations. You lead a team of Service Engineers and work closely with business stakeholders and IT partners to ensure reliable, user-friendly, and continuously improving SAP applications. With your leadership, we turn support into true service excellence.Function
You lead the resolution of incidents and ensure high-quality closure, minimizing recurrence through clear documentation, training, and lessons learned.
You are responsible for the 24h 7/7 support by establishing the right support agreements on group and local side and you are responsible for support during the maintenance weekends.
You chair the Change Control Board (CCB) for your domain and manage the implementation of change requests within the existing template.
You collaborate closely with business process specialists, key users, analysts, and external partners to align on effective solutions.
You coach and monitor Business Applications Service Engineers, using KPIs and regular 1-on-1 follow-ups, including annual performance evaluations.
You ensure service delivery procedures are standardized and documented, and you actively contribute to maintaining clear process documentation.
You analyze KPIs, feedback, and incidents to identify improvement opportunities and propose optimizations for end-to-end service delivery.
You act as the main point of contact for best practices in your domain and maintain strong communication with all stakeholders.
After a six-month onboarding period, you will be included in the on-call duty service (24x7). This will be for a maximum of one week per month.You will work from the headquarters in one of the home countries of LLBG (Ninove, Erpe-Mere, Kladno, Nowy Dwór Mazowiecki, Câmpia Turzii - Cluj …) and you will report to the Business Applications Team Service Lead. You are part of the international IT team.Your Profile
You hold a master’s degree or have equivalent experience, with deep SAP ERP knowledge in Plant Operations.
You bring 3–5 years of experience in Service Management or project implementations, with strong analytical and customer-focused skills.
You are result-driven, meet deadlines, and communicate fluently in English with various stakeholders.
You have experience with documentation frameworks, standardization, and user training.
You are eager to learn, enjoy working across domains, and have experience with change management (a plus).
Our Offer
You will join an international family business with a strong long-term vision, where more than 5,300 enthusiastic colleagues work together, driven by five strong values.
We invest in a happy work environment through various sports and team events.
You can literally taste our passion every day through our fresh and innovative top-quality products.
You will contribute to building a better world, as sustainability is high on our company’s agenda.
You will have the opportunity to grow and develop in a highly dynamic environment. Our LLBG Academy supports you in becoming the best version of yourself.
A competitive financial package, including one day of remote work, meal vouchers, hospitalization insurance, group insurance, a company car, and 10 extra vacation days on top of the statutory leave.
You will have the space to roll up your sleeves, take initiative, and truly make a difference.
