Channel & Customer Success Manager

Paynovate

  • Bruxelles
  • CDI
  • Temps-plein
  • Il y a 9 jours
Why Paynovate?Paynovate is a Belgium based fintech with more than 80 talented employees. We're building a company where dreams are shaped, where bold initiatives are taken, where your leadership, ownership and ability to follow-through are valued. As a growing e-money institution, we are bringing payment solutions to the next level – and you could be a part of that.Context
At Paynovate, we're building agile payment solutions that make business simple and secure
Our POS (payment terminal) business is a key growth driver, and we're ready to take it to the next level.We're looking for a commercially driven professional to energize our partner network of distributors, resellers, and integrators. Your role will combine sales, customer success, and partnership building, turning relationships into measurable growth.What You'll Do
  • Grow and strengthen our partner ecosystem: Build trust-based relationships with distributors, resellers, and integrators.
  • Stimulate sales growth: Visit and support partners, uncover up- and cross-sell opportunities, and turn them into results.
  • Drive revenue and results: Monitor KPIs (revenue, volume, coverage, DSO), set ambitious goals, and help partners exceed them.
  • Enable success: Equip partners with training, product updates, pricing strategies, and go-to-market resources.
  • Optimize performance: Track and improve terminal usage, coverage, and profitability.
  • Use data to steer strategy: Analyze performance and market trends to spot opportunities early.
  • Collaborate cross-functionally: Partner with product, finance, marketing, and support to deliver a seamless experience.
  • Own your pipeline: Keep CRM updated, forecast with precision, and lead regular reviews with key accounts.
The Right Fit
  • Experience in payments: 4 to 8 years in the payments industry, ideally with POS and indirect sales.
  • Commercial track record: Proven success in sales, account management, or customer success with measurable growth.
  • Languages: Fluency in Dutch and excellent command of English and French.
  • Regulatory awareness : Solid understanding of banking and fintech frameworks (EMV, PCI DSS, PSD2).
  • Partnership builder: Able to engage and motivate distributors, resellers, and integrators toward shared goals.
  • Data-driven & pragmatic: Comfortable with KPIs, using insights to drive smart actions.
  • Clear communicator: Explains, influences, and inspires across different audiences.
  • Adaptable & curious: Thrives in multicultural, multilingual, and fast-changing environments.
  • Impact-driven: Takes pride in driving results that contribute to business growth.
What We offer
  • An amazing job in a stimulating, profitable and fast-growing sector.
Payment solutions is a complex and constantly evolving field, where innovation is key. * A role where your impact will be tangible.We are a company of owners and believe in empowering people to their full potential. * A team of talented, motivated and thoughtful individuals, coming together as one to fulfil a common goal – delivering smart, simple and innovative solutions to our clients.
  • A dynamic environment full of growth and development opportunities, where your career could take its next major turn.
People are our greatest strength, and as an employer, we choose to deliver to you as much you deliver to us. * A modern and friendly working environment, where work-life balance is enforced as a structural part of the organization (hello hybrid work!).
  • And of course, a comprehensive and market-competitive salary package: 32 days holiday, mobility budget, meal vouchers, health and group insurance, phone, homeworking policy and allowance.

Paynovate