We are looking for a highly motivated Junior Service Delivery Officer fluent in English and French, with general Business knowledge and/or experience. The function plays a significant role in supporting our business growth and ensuring smooth office operations. You will support different departments with the administrative follow-up and prompt resolution of all queries associated with the fulfillment of consulting services. In addition, you will also be helping the team in charge of service delivery management to ensure our clients receive exceptional service.The work will be carried out on the company’s premises, in Brussels.Main Responsibilities and Tasks
Help manage client and consultant relationships and address inquiries or concerns.
Reach out to potential clients to schedule meetings and presentations, with direct supervision of the Service Delivery Management team.
Support the Service Delivery Management team with the development and implementation of business development strategies.
Handle general office management tasks such as answering phones, sorting and distributing incoming mail, maintaining office filing, and organizing meetings.
Handle general inquiries and provide information to staff, clients, and visitors.
Assist different departments with administrative tasks as needed.
Promote teamwork and build effective relationships with internal departments to address consultants’ and clients’ questions and expectations.
Participate in the overall business activity, by encouraging innovative and stimulating work environment evolutions.
Requirements
Bachelor's or Master's degree in Business Administration, Marketing, or a related field;
Excellent communication skills both oral and written in English and French. Knowledge of other languages is an asset;
Strong organizational skills and attention to detail;
Ability to work independently and as part of a team;
Good knowledge of Microsoft Office Suite and Internet use;
This function requires and helps you develop the following skills:
A very good sense of prioritization and organization in a multitasking environment;
Accuracy and thoroughness, ability to monitor work for quality;
Ability to handle pressure and the capacity to react promptly when necessary, with great flexibility;
Fast learning and independence;
Adept communicator with negotiation skills;
Ability to work in a multinational and multicultural team;
Approachability, energy, and enthusiasm to motivate and engage others;
A great sense of empathy, patience, and dedication to the consultants and the clients;
Results-oriented, positive “can do” attitude.
BenefitsAs a Junior Service Delivery Officer, you will be part of a friendly team of highly professional specialists and IT consultants. You will contribute to the development of the company’s workforce with the aim of implementing challenging IT projects for major international public organizations and institutions. Your work will have a concrete positive impact on the lives and careers of a multicultural and dynamic workforce, while also developing your skills and personal career.We offer a competitive remuneration (with full benefits package) based on qualifications and experience, including:
Competitive full-time salary;
Flexible working hours, top - of - the Line tools, language courses, and specialized trainings;
A great opportunity to grow and work with innovative and exciting specialists in the industry;
Being part of an environment that offers challenging goals, autonomy, and mentoring, which creates development opportunities, both for you and the company.
If you are seeking a career in an exciting, dynamic, and multicultural international environment with exciting opportunities that will boost your career, please send us your detailed CV in English quoting reference: (JSDO/04/24).You may also consider all our other open vacancies by visiting the career section of our website ( ) and follow us on Twitter (@EURODYN_Careers) and LinkedIn.EUROPEAN DYNAMICS ( ) is a leading European Software, Information, and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Stockholm, London, Nicosia, Valetta, Vienna, Den Haag, Hong Kong, etc.) The company employs over 1000 engineers, IT experts, and consultants (around 3% PhD, 36% MSc and 53% BSc). We design and develop software applications using integrated, state-of-the-art technology. Our current IT projects have a value exceeding 300 million EURO. EUROPEAN DYNAMICS is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies, and national government Administrations in 40 countries and 4 continents.As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published at www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorize ED to process your personal data for the purposes of the company's recruitment opportunities, in line with the Policy.
