Service Expert WHS (Warehouse Software Applications)
- Lokeren, Flandre-Orientale
- CDI
- Temps-plein
Innovation, ambitious growth, technology, state-of-the-art robots - that's Movu Robotics in a nutshell. Due to the in-house design and manufacturing process of our systems, an exciting, hands-on work environment with plenty of challenges and advancement opportunities is guaranteed. Will you help shape the future of intralogistics?Job DescriptionWe are looking for a highly motivated and experienced individual to join our team as Expert Warehouse Software Applications.
In short, you: Analyse complex incidents. Support updates and process adjustments. Create troubleshooting documentation. Collaborate with developers and service providers.Responsibilities
- Take ownership of complex incidents escalated from Level 1 Support or Key-Users;
- Analyse errors in WMS/WCS, conveyor systems, or automated storage systems;
- Collaborate closely with developers, PLC engineers, and external service providers to resolve issues;
- Support system updates, configuration changes, and rollout of new functionalities;
- Investigate integration and interface problems between WMS, WCS, PLCs, and material flow systems;
- Create detailed troubleshooting documentation, escalation reports, and recommendations for Key-Users;
- Provide guidance to Level 1 Support for recurring problems and knowledge sharing;
- Participate in testing and validation of system changes before deployment.
- Technical degree or equivalent experience (e.g., IT, automation, mechatronics, industrial engineering);
- Solid knowledge of WMS/WCS, automated storage systems, conveyors, and PLCs;
- Hands-on experience in troubleshooting software and hardware integration issues;
- Understanding of databases, SQL queries, and system logs for root-cause analysis;
- Strong problem-solving, analytical, and communication skills;
- Fluent in English (written and spoken).
- A place in an enthusiastic, young organisation with the necessary ambitions
- The necessary freedom and opportunity to take initiative.
- An intensive training by experienced people.
- An attractive salary in an international environment with many benefits:
- Company car with fuel card/charging pass
- Group & health insurance
- Meal vouchers (8€)
- Net allowances
- CAO90 Bonus
- Laptop
- iPhone + subscription
- 20 days of vacation plus 12 extra days for working a full year on 40h-workweek instead of 38h (32 leave days in total)