Customer Service Manager - Wallonia

• You will be responsible for the day-to-day management of a team of 3 people in a fast-growing company.
• You will contribute to the coordination of customer service activities in order to achieve the company's objectives.

• Management of a team of 3 customer service officers
• Entering and processing incoming orders through to tracking deliveries and invoicing
• Correct and proactive follow-up of customer files for restocking or order management
• Ensuring that all export formalities run smoothly, as well as liaising with the customs department
• Receiving visitors and the telephone exchange
• Centralising information on complaints and consulting colleagues to find solutions
• Working closely with the various departments in the organisation to ensure delivery of orders to customers

• You have experience in team management
• You already have experience of processing orders, invoicing and managing deliveries.
• You have a thorough knowledge of Dutch, French and English.
• You are familiar with Microsoft Office (Outlook, Word, Excel, etc.).
• You are able to work independently, you are pragmatic and resourceful.
• You enjoy working in a small team.
• You are motivated, reliable and stress-resistant
• You are a pragmatic manager who is close to your teams.

• A key role as Customer Service Manager in a fast-growing, market-leading company
• A pleasant working environment with a dynamic and entrepreneurial spirit
• An appreciable level of remuneration, in line with the market

Michael Page