IT Process Manager

Experis

  • Etterbeek, Bruxelles
  • CDI
  • Temps-plein
  • Il y a 29 jours
  • Location: Etterbeek
  • Job #24121
Process ManagerType of contract: permanent, full timeLocation: BrusselsAbout Experis:Experis is the division of the Manpower Group that specializes in the recruitment of IT profiles.Presentation of our client:Located in Brussels, our client is a subsidiary of a major bank active in debt collection.Mission:Through digitalization and automation, master end to end processes to continuously improve the performance, predictability, and compliance of customer services, namely:– customer satisfaction– the satisfaction and efficiency of the distribution network
(brokers/sellers)– the effectiveness and cost of operational processesMain tasks and responsibilities:– Formalizing, communicating, storing and updating documentation, controls and procedures– Collecting and sharing performance indicators and process control points– Ensuring that processes are correctly applied in the field; detecting and correcting deviations– Detecting and anticipating process changes– Suggesting improvements to maximize process performance, using the opportunities offered by technology (automation and digitalization)– Implementing and managing improvement projects, including process design, functional specifications, and change managementProfile of the ideal candidate:Hard skills:Education:Ideally, at least a Master's degree or equivalent by experience.Professional experience:– At least 5 years' experience in a similar role, in process management.– Experience in the financial sector in general and/or more specifically in credit management is an asset.Technical skills:– Business process analysis & design– Data analysis & modeling– Knowledge of BPM and UML is an assetLanguage skills:– Dutch: a very good knowledge, both spoken and written– French: at least a good knowledge, both spoken and written– English: at least a good knowledge, both spoken and writtenSoft skills:– Strong team and collaboration spirit– Communicative and good listener– Hands-on and resourceful, with a sense of initiative– Client-, service-, quality-, result- and solution-oriented– Committed to continuous improvement– An analytical and conceptual mind– Structured– Strong organizational skills, good time and priority management– Able to work both as part of a team and independently– Flexible and able to adapt quickly– Intellectually curious and keen to learn new things all the timeOur client's offer:– A fulltime permanent contract– A challenging position with interesting and varied tasks– A dynamic team with strong team and collaborative spirit– A competitive salary package– A wide range of training opportunities and opportunities for internal development– A good work-life balance: the possibility of teleworking several days a week and more than 30 days holiday– An easily accessible workplace in BrusselsInterested?So, don't wait another minute to apply by sending us your CV.We guarantee our support and total discretion throughout the selection process.First Name:Last Name:Email Address:Phone Number:Upload CV File:Upload CV File: …Attach a resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.
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Experis