This website uses cookies to ensure you get the best experience on our website.efficy and selected partners use cookies and similar technologies to ensure you get the best experience on this website. If you consent to it, we will use cookies for analytics and marketing purposes.See our to read more about the cookies we set.You can withdraw and manage your consent at any time, by clicking "Manage cookies" at the bottom of each website page.common--cookies--alert#acceptAll">Accept all cookies common--cookies--alert#disableAll">Disable non-necessary cookies common--cookies--alert#openPreferences">Cookie preferences common--cookies--preferences#open" class="bg-company-primary text-company-primary shadow-form inset-x-4 mb-4 rounded max-w-screen-sm p-4 overflow-auto max-h-[80vh] z-cookie-alert backdrop:bg-[rgba(0,0,0,0.6)] sm:p-10 sm:mb-auto sticky top-2">Select which cookies you acceptOn this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly.If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site.To learn more about what the different types of cookies do, how your data is used when they are set etc, see our .Strictly necessaryThese cookies are necessary to make the site work properly, and are always set when you visit the site. Vendors Teamtailorcommon--cookies--preferences#handleCategoryToggle">AnalyticsThese cookies collect information to help us understand how the site is being used. Vendors Teamtailorcommon--cookies--preferences#handleCategoryToggle">MarketingThese cookies are used to make advertising messages more relevant to you. In some cases, they also deliver additional functions on the site. Vendors Linkedincommon--cookies--preferences#handleAccept">Accept these cookies common--cookies--preferences#handleDecline">Decline non-necessary cookiescommon--header--menu#toggle" data-common--header--menu-target="button" title="Career menu" >Employee Candidatecommon--dropdown#toggle">common--share#handleClick" data-provider="Facebook"> Facebook common--share#handleClick" data-provider="Twitter"> X common--share#handleClick" data-provider="LinkedIn"> LinkedInProfessional Services & Customer Care · Brussels, Paris · Hybrid RemoteApplication ManagerDare to dream big at efficy, Europe's CRM Champion. Here, your ambition finds a home, and we place people at the heart of every success story! Join us as Application Manager in Brussels or Paris!careersite--jobs--form-overlay#showFormOverlay" data-careersite--jobs--form-overlay-target="coverButton"> Apply todayblocks--cover--default#handleScrollDown" title="Scroll to content">Large company with great ambitions and close relationsefficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with complete, flexible, customizable, and scalable software to enable their growth. efficy's platform includes products for marketing automation, sales, project management, customer service, and customer nurturing. Currently, more than 300,000 users from 63 countries use efficy's tool.Founded in 2005 and headquartered in Brussels, efficy's around 500 employees work in local offices in Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Spain, Hong Kong, or remotely.Our mission is to contribute to the success of every company by helping them transform customer data into customer insight while simplifying the work of their employees.In efficy, two days are rarely the same, and things are changing rapidly. So, fasten your seat belt, and join us on the journey.A unique work experience & company cultureWe want our employees to thrive in their daily lives, and therefore you can expect challenges, online music quizzes, onsite ping-pong tournaments, and lots more. Communication is informal, and your colleagues are only a short call away.ContextWe are seeking a talented and experienced Application Manager to join our team in Belgium or France. The Application Manager will play a critical role in ensuring that all internal applications align with our business objectives, foster cohesion between systems, and optimize their usage for enhanced productivity. The ideal candidate will have a strong business acumen and analytical mindset, excellent communication skills, and a passion for driving continuous improvement.About the Mission1. Application Analysis and Evaluation
Assess the current landscape of internal applications used across different departments and functions.
Conduct thorough analysis to identify opportunities for streamlining processes, enhancing efficiency, and improving user experience.
Evaluate the effectiveness of existing applications and identify areas for optimization or replacement.
2. Application Selection and Integration
Collaborate with internal stakeholders to understand their requirements and challenges related to application usage.
Research and evaluate new applications or software solutions that align with business needs and objectives.
Lead the selection process for new applications, considering factors such as functionality, scalability, maintainability, performance, and integration capabilities
Oversee the implementation and integration of selected applications, ensuring smooth transition and minimal disruption to operations.
3. Application Governance and Maintenance
Establish governance frameworks and policies to ensure consistency and compliance across all internal applications.
Define and maintain standards for application configuration, security, and data management.
Monitor application performance and user feedback, proactively addressing any issues or concerns.
Work closely with IT teams and vendors to troubleshoot technical issues and implement updates or patches as needed
Work closely with the business stakeholders to Identify and implement application change requests to improve end-users experience and efficiency
4. Training and Support
Develop training materials and resources to educate users on best practices for application usage.
Provide ongoing support and guidance to users, addressing inquiries, resolving issues, and promoting adoption of new applications.
Organize training sessions and workshops to facilitate knowledge sharing and skill development among employees.
5. Team Leadership and Development
Lead a team of data analysts, functional consultants and engineers, providing guidance, mentorship, and support.
Ensure the team development so they can stay up to date in their areas of expertise.
About YOU
Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field; advanced degree preferred.
Proven experience ( +5 years) in application management, software implementation, or IT project management.
Experience with CRM, Marktech and Financial applications
Strong analytical skills with the ability to assess complex situations, identify opportunities, and develop actionable recommendations.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
Solid understanding of SaaS principles, application architecture, and integration methodologies.
Strong experience with Agile project management methodologies (Scrum, Kanban, Safe?).
Fluent in English with proficiency in French.
We offer YOU
A competitive salary package with a bonus system and a referral program
A stable and growing company with an entrepreneurial mindset where we will listen to your ideas and support you to make it happen
High flexibility and hybrid work is part of our DNA
State-of-the-art offices with our unique co-living-co-working concept where teamwork is the norm
International growing opportunities and internal mobility
Do you have questions about this position? Please contact jobs@efficy.comFind more jobs at .efficy is a people-first employer. We offer equal opportunities to all our candidates. We pride ourselves on the diversity of our people. We welcome you, and everything that makes you-well, you. That includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status. So, if you're interested in joining us, please feel free to apply. We can't wait to meet you!Disclaimerefficy is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at efficy via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of efficy. No fee will be paid in the event the candidate is hired by efficy as a result of an unsolicited referral or through other means.Department Locations , Remote status Hybrid RemoteCurrent Job OpeningsWe care about building One teamMonthly after worksCompany eventsInspirational eventsHoliday celebrationsQuarterly company updatesefficy revolutionises the workplace with the opening of its new “Co-Working & Co-Living” office in Brussels“Today, more than ever, we have the opportunity to work with people from all over Europe without seeing them in real. With these new facilities, they are now able to gather in one place, and share more than just meetings. The relationships between colleagues will be stronger, their commitment to our success will be bigger. We know it's a disruptive concept. But we've seen some very positive effects already,” says Cédric Pierrard, efficy co-founder.careersite--jobs--form-overlay#showFormOverlay">Apply today jobs--overlay#closeOverlay">Professional Services & Customer Care · Brussels, Paris · Hybrid RemoteApplication ManagerDare to dream big at efficy, Europe's CRM Champion. Here, your ambition finds a home, and we place people at the heart of every success story! Join us as Application Manager in Brussels or Paris!Loading application formCareer site
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