Job Opening: Marketplaces Customer Care Agent📍 Location: Roeselare / Hybrid | 🕒 Full-time or 4/5 | 📅 Start: As soon as possibleBecome the voice of customer excellence across leading online marketplaces.At Avanty, part of Nayan, we are e-commerce experts empowering ambitious brands to grow on marketplaces like , Amazon, Zalando and more. To support our continued growth, we are looking for a detail-driven and business-savvy Customer Care Agent who thrives in a fast-paced environment.You will start by taking over our lovely colleague’s tasks, during her pregnancy leave. By the time she gets back, you will have so many experience build up, you will be a valuable asset within the team. Depending on the projects at that moment, your role will be crafted.💬 What will you do?Be the primary point of contact for end customers and marketplace support teams via email and chat.Handle questions related to orders, deliveries, returns, and product information with accuracy and empathy.Manage and update customer records in our systems with precision.Identify recurring issues and proactively suggest improvements to enhance customer satisfaction.Collaborate closely with the team to ensure a seamless customer experience.Supporting the team with content updates and other operational tasks.👤 Who are we looking for?Language skills: You speak and write fluent English. You have a good sense of languages and with the provided AI tools, you are able to fluently answers clients in their own language.Detail-oriented: You are meticulous, structured, and comfortable juggling multiple tasks.Flexible & proactive: You adapt easily to change and enjoy taking ownership of your work.Customer-first mindset: You understand that happy customers drive business growth.Experience in e-commerce or marketplace environments is a strong asset.🎁 What’s in it for you?A key role in a fast-growing company at the heart of the digital commerce world.A hybrid work setup with an inspiring office in Roeselare.Opportunities for personal growth and internal career mobility.A competitive salary package.A team of enthusiastic, supportive colleagues.✉️ Ready to make a difference in customer care?Send your CV and a short motivation to . We can’t wait to meet you!