Technical Support Specialist L1 – Intrusion Security Products
Johnson Controls
Malines, Anvers
CDI
Temps-plein
Il y a 20 jours
How you will do it:As Technical Support Engineer, you will be responsible for responding to up to 30-40 customer calls daily in a professional and efficient manner, dealing with and resolving issues within SLA times, providing support for the Johnson Control Security Products intrusion product range, working on both application software and hardware products: providing feedback to customer, colleagues and managers and evaluation of products. As a key player of the EMEA/APAC Technical Support Team, you will work within a dynamic environment that provides a platform for you to have considerable impact on JCI processes and products. You are an important function in the R&D organization with a positive team-player attitude combined with multi-interface approach.What we look for (Required):Strong Technical Background or Associative Degree or equivalent would be preferred.Tech savvy individuals who can navigate IT and interactive communication tools.Experience in dealing with hardware and software issues, and with strong troubleshooting skills.Action orientated; self-starter takes initiative to resolve issues.Strong communication, interpersonal and problem-solving skills.Highly motivated, able to develop resilient and positive professional relationships.Quick learner and team worker who provides effective communication to key stakeholders.Flexible M-F Shift work required to provide customer support to all markets (9am CET - 6pm CET).Strong English communication skills both written and verbal.Understanding of networking principals and concepts.Strong Linux experience.Good to have:Fluent in one or more of the major European languages; Italian, German, French, Spanish, DutchExperience working within the Electronic Security (Intruder Systems) or Communications industry.Understanding of electronic security products and electrical conceptsWho we are:At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.#LI-CC3
