Solutions Engineer- AssuranceCisco's Mass Scale Infrastructure Group (MIG) Global Sales Specialist Architecture team is leading industry transformation, enabling our customers' business success, and driving Cisco dominant market share. The team provides architectural thought leadership to the industry and our customers and helps guide the direction of our portfolio through close collaboration with our Business Unit and Customer Services partners.What You'll Do
Provide technical sales support for customer facing account managers/directors in conceptualizing, qualifying, positioning and closing complex, integrated technology solutions.
Act as the architect and translator of complex technical information into compelling and understandable business propositions for the client.
Write technical answers to questions and manage collection of information for RFIs and RFPs.
Conduct presentations to customers, communicating the functionality and benefits for specific products, services and integrated solutions.
Perform lab and field-trial evaluations at customer locations.
Identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.
Manage a knowledge database, and keep abreast of new developments in the industry by attending shows, conferences and engaging in forum discussions.
Who You'll Work WithWhen you work with us, you'll be part of a highly empowered collaborative team who's passionate about the successful insertion of the Advanced Services portfolio across Cisco's sales activities. You will be working with Cisco observability solution along with solutions engineer team focused at assurance for enterprise and service providers.Who You Are
At least 10 years of industry experience with technology leadership and business architecture in related field,
Knowledge of networking technologies such as MPLS, VPN, routing protocols, MEF, L2/L3 are required,
Technology domain knowledge: SD WAN, 5G, cloud are highly desired,
Must have testing technologies such as Active and Passive Testing like TWAMP
Prior experience with Carrier Ethernet and IP products is needed.
Prior knowledge of performance monitoring, assurance or analytics is desirable.
Must have a Bachelor's degree or equivalent industry related experience.
Must possess a strong focus on customer service and be able to establish and maintain strong relationships throughout the sales cycle.
Must have strong written and verbal communication skills and be able to effectively articulate technology and product positioning to both business and technical users.
Must be able to maintain a functional home office with the potential for occasional travel.
English proficiency is required.
Preferred experience includes:
Network & Transport architectures and technologies, IP/MPLS, Segment Routing
Cisco Network Automation portfolio e.g. Cisco Crosswork
Public Sector / Government Sales experience
Solid knowledge of Network Automation and Assurance solutions and positioning including competitive landscape
Strong knowledge of customer networks and their current challenges - particularly Service Providers, Large Enterprises, and/or Public Sector customers.
The position requires customer face to face meeting and presence at the nearest Cisco office.
The candidate also needs to be willing to travel across Southern European countries.
Why Cisco#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.We embrace digital, and help our customers implement change in their digital businesses. Some may think we're “old” (39 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!Message to applicants applying to work in the U.S. and/or Canada:When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.U.S. employees have to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:.75% of incentive target for each 1% of revenue attainment up to 50% of quota;1.5% of incentive target for each 1% of attainment between 50% and 75%;1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
