Security Engineer

• Providing second line support and escalation of helpdesk tickets to our customer base, working to specific SLA's:

• Proactive technical account management for multi-national customers, managing software life cycle and patching and upgrades for customers - implementing valuable security measures on their IT infrastructure
• Ensuring that all case related documentation is clear, concise and updated in the Helpdesk/CRM systems
• Ensure customer documentation is up-to-date and work with your peers to share information on the customers you are assigned to.

• Handling of incidents: you ensure incidents are picked-up and resolved in a timely manner. You engage with the different stakeholders to find a resolution and restore service.

• Implementation of changes: you assess and implement changes for our customers within the foreseen SLA's.

• Investigate problems: you identify recurring incidents and ensure these are recorded as problem. You work closely with colleagues and vendors to ensure the problem is investigated, a workaround is applied, and a permanent fix is implemented to prevent further service impact.

• You must have experience with either of the following technologies: Check Point, Cisco ASA / Firepower, Fortinet and/or Palo Alto.

• You must have some experience with Pulse Connect Secure (now Ivanti), and/or F5 BigIP LTM/ASM/APM Modules
• You must have solid experience in managing big multinational accounts
• Strong knowledge of routing protocols is a plus
• Solid experience in an IT service role, where you have been required to support and troubleshoot network security environments

• Strong communication skills verbally and in writing at all levels
• You must have the ability to work as part of a team or independently with minimal supervision

• Be taken care of - We offer you 32 vacation days, meal vouchers, eco-cheques, hospitalization and group insurance, company laptop, mobile phone with unlimited use as well as other benefits. So you do not have to worry about a thing!

• Never stop learning - We want to be the best in what we do and therefore we provide training, certifications and learning opportunities for every employee so you continuously enrich your skills.

• Transparency - Communication is key! So we organize company and team meetings on a regular base so everyone is informed properly.

• Do what you love - Enjoy flexibility with offices in Brussels, Antwerp, Ghent, & Rotselaar, a variety of events, sport at work and lots of activities. We spend more time at work then we do at home, that is why it is important that everyone feels at home. And we make sure you do!

• Snack to your heart's desire - At Orange Cyberdefense we keep it healthy. So, you can enjoy an assortment of fresh fruit and healthy snacks. For those with an occasionally sugar dip, there are sweet snacks available.

• Reputable brand - You will join an internationally, growing company with over 25 years experience in the industry. This makes us experts in what we do. We have an international presence and yet local teams to assist our customers.

• The good life ...

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