Customer Contract Officer

Proximus

  • Bruxelles
  • CDI
  • Temps-plein
  • Il y a 1 mois
Proximus is active as a provider of digital services and communication solutions on the Belgian and international markets. We offer our customers a world of digital opportunities so that they can live better and work smarter. We do this by offering products and services tailored to the needs of every customer and by being a partner of citizens, companies and Belgian society in their digital evolution.Proximus Group consists of the mother company Proximus SA and a growing network of subsidiary companies in the telecom and IT sectors, active in the Benelux and various other countries.ResponsibilitiesThe Contract Officer specializes in managing and overseeing maintenance contracts related. This critical role ensures the timely execution, accuracy, and commercial viability of back-to-back maintenance agreements for the installed base of clients.By collaborating closely with vendors and internal stakeholders, the Contract Officer ensures seamless contract administration while optimizing value for the organization.Responsibilities:
  • Manage and coordinate the ordering and renewal processes for customer contracts for installed hardware and software.
  • Back-to-Back Contracts: Monitor and manage maintenance contracts, ensuring alignment with client requirements and organizational best practices.
  • Vendor Coordination: Collaborate with vendors to negotiate and finalize maintenance agreements.
  • Timely Execution: Ensure that back-to-back contracts are executed promptly and efficiently.
  • Renewals and Extensions: Proactively manage contract renewals and extensions to prevent service disruptions.
  • Contract Records: Maintain accurate records of all CISCO switch maintenance contracts.
  • Reporting: Generate reports on contract status, performance, and compliance for management review.
  • Follow-up on orders
  • Respond to customer inquiries related to contracts.
  • Excellent written communication towards internal and external customers.
  • Assist with other tasks related to customers' requirements as needed.
Profile Bachelor's degree in a related field - office coordination - office management - etc.
1+ years of experience in a similar role in a large environment
1+ years of experience in contract management
Excellent organizational skills
Ability to work independently and as part of a team.
Proficiency in MS Office and other ICT tools.
Good problem-solving skills
Attention to details and figures.
Excellent written and verbal communication skills
Linguistic skills: Dutch (native), French (good oral level), English (good level)If you recognize yourself in these requirements, we are looking forward hearing from you!

Proximus