Title: Customer Service and Logistics OfficerCompany: Ipsen NVAbout Ipsen:Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation.Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company’s success. Join us on our journey towards sustainable growth, creating real impact on patients and society!For more information, visit us at and follow our latest news on and .Job Description:As our new Benelux Supply Chain & Logistics Officer, you’ll be at the heart of ensuring our life-changing medicines reach patients and customers across the Benelux region—on time, every time. Working closely with our third-party logistics provider, you’ll manage daily order processing, support demand forecasting, and contribute to key projects like e-invoicing in Belgium.🛠️ Your Key Responsibilities
Process and manage incoming sales, sample, and free goods orders in SAP.
Coordinate logistics, handle returns and complaints, and issue credit notes.
Maintain accurate customer master data and billing documentation.
Oversee inbound deliveries, customs clearance, and batch release.
Monitor stock levels, anticipate demand changes, and support new product launches.
Lead S&OP reviews and analyze forecast performance.
Follow up on late payments and manage dunning processes.
Support audits, tenders, and business development initiatives.
🤝 What You Bring
A degree in Supply Chain, Business Administration, or a related field.
5+ years of experience in supply chain management, preferably in pharma or biotech.
Strong customer focus and proactive problem-solving mindset.
Proficiency in SAP, Excel, and demand planning tools.
Fluent in English, Dutch, and French.
Knowledge of GDP (Good Distribution Practices) is a plus.
💼 Why Join Us?At Ipsen, we’re committed to improving lives through innovation in oncology, neuroscience, and rare diseases. You’ll join a collaborative, fast-paced environment where your work has real impact—and where your growth is supported every step of the way.Thank you for considering Ipsen as an employer of choice. We wish you all the best with your application.
