Do you enjoy assisting customers with their inquiries and orders? Are you drawn to our colorful products for babies and children? Then you might soon join our Trixie CROWD!For our Customer Service team, we are seeking a language-proficient, communicative colleague to manage a portfolio of clients (retailers in the BeNeLux, France, UK, ... ). You'll be ready to address all their questions and comments, playing a crucial role in maintaining their satisfaction. With you as their primary point of contact, they can always rely on smooth and friendly service.Your tasks:Order processing: You receive orders from our customers, mainly through our B2B portal. Thanks to your precise and efficient handling of these orders in our system, our customers receive their purchases quickly.Invoicing: With you at the helm, our key clients can rely on accurate and timely invoicing. You ensure that all transactions are processed and documented correctly, maintaining a clear overview for both them and us.ERP management: You help keep our ERP system, Business Central, up to date by using datasheets and uploads. This contributes to efficient and well-organized operational processes.Delivery & logistics: You coordinate the shipment of orders to ensure that our products arrive on time and in perfect condition.Internal optimizations: Beyond daily operations, you actively collaborate with your colleagues on internal improvements.Upselling: You also help identify upselling opportunities, contributing to increased revenue.Your profileYou have completed at least a bachelor's degree. Previous work experience in a similar role is a plus, but motivated recent graduates with relevant internship experience are also considered.You communicate fluently in Dutch, French and English, both via phone and email. Knowledge of German is a nice bonus!In addition to meticulous work, a strong drive and commitment are essential to provide our customers with excellent service.Taking initiative is also your forte. For example, if you notice areas that are not performing well, you enjoy addressing them.You are proficient in Microsoft Office (especially Excel), but you can quickly navigate other computer programs as well.We offer youAn infinite playground of opportunities!At Trixie, you’ll work in an inspiring, creative environment where you can be completely yourself — surrounded by energetic colleagues who love to lunch and laugh together.You'll also step into a world full of endless possibilities — a place where you’re encouraged to grow, create, and make a real impact.Infinite growth: explore and develop your talents in a dynamic organization, with all the ups, downs, and progress that come with itInfinite impact: we offer you plenty of autonomy and trust, so you can take initiative and actively help shape the Trixie brand. Your ideas matter.Infinite incentives: count on a competitive gross salary topped up with various extra-legal benefits (expense allowance, meal and eco vouchers, hospitalization insurance, cafeteria plan, ...), the flexibility to take extra (unpaid) leave when you need it, and fun moments with the Trixie CROWD. And yes, hybrid work is an option after your onboarding period.Ready to experience all of this in a place as inspiring as your job? Welcome to Treehouse – our brand-new, sustainable office building where imagination and connection come to life.
