The Customer Care Specialist will focus on the following key areas:Customer Support & Communication
Respond to customer inquiries, primarily via email, in a timely and professional manner
Assist customers in Spanish, French, and English, ensuring clear and accurate multilingual communication
Guide customers with accurate, up-to-date information about products, services, policies, and procedures
Order & Service Management
Process service orders, customer requests, returns, account changes, and other transactions accurately
Manage and coordinate service and maintenance workflows, including communication with relevant stakeholders
Cross-Departmental CollaborationCollaborate with teams such as technical support, warehouse, sales, logistics, and engineering to ensure seamless end-to-end resolution of customer needsData Handling & Reporting
Maintain accurate customer records in internal systems (e.g., CRM, service platforms)
Use Excel beyond basic functions (create tables, reports, analyze data)
Generate data reports related to customer service performance, service orders, or maintenance activities using Excel
Process Documentation & Improvement
Document internal processes and service workflows for consistency and knowledge sharing
Contribute to continuous improvement by providing feedback on recurring issues and suggesting or supporting new tools, process enhancements, or workflow changes
Diverse and inclusive workplace driven by teamwork and innovationCustomer-Centric & Data-Focused Career Opportunity in LeuvenA strong customer care professional is a multilingual communicator and a customer-centric problem solver. They act as a key liaison between the company and its diverse client base across Europe.Key Characteristics:
Fluent in English, Spanish, and French, both written and spoken.
Strong interpersonal skills & the ability to adapt communication styles across a wide variety of markets.
Proactive mindset: anticipates needs, solves issues before they escalate, and identifies opportunities to improve the customer experience.
Resilient and calm under pressure, with excellent time management.
Detail-oriented with strong administrative and follow-up skills, ensuring accurate data entry and consistent tracking of customer interactions.
Operational Strengths:
Comfortable navigating cross-functional teams (e.g. logistics, sales, technical support) to resolve complex inquiries.
Understands and applies SLAs, KPIs, and other performance metrics to maintain high service levels.
Familiar with EMEA-specific regulations and service expectations (e.g. delivery standards, VAT handling, GDPR compliance).
Advanced proficiency in Excel, including the ability to create reports, build pivot tables, and analyze data effectively.
Mindset & Attitude:
A team player who thrives in a collaborative hub environment.
Passionate about delivering a positive customer journey from first contact to issue resolution.
Our partner is a globally recognised leader in innovative medical devices.What our partner offers:
A dynamic and international company culture, with a family-like work environment.
A supportive and motivated team of 7 dedicated professionals.
The chance to contribute to life-saving healthcare technologies that make a real difference.
Ongoing training and opportunities for career development.
Competitive salary package with a range of extra-legal benefits, including: meal vouchers, eco vouchers, hospitalisation insurance, transport allowance, net allowance (€150), sport vouchers, and a bonus system.
Working hours: 40 hours per week
Holidays: 20 legal vacation days, 11 public holidays, and 12 ADV (reduction of working time) hours.
No remote work is allowed during the 6-month onboarding period. After that, you may work from home up to 2 days per week.
Offices located in Leuven, easily accessible by car, with on-site parking available.
The office space was renovated last year, creating a modern and pleasant working atmosphere.
