About the role:Jan De Nul Group stands for innovation and challenges – and our ICT team is no exception. The team builds, maintains, and supports the ICT infrastructure and applications used on board our vessels, at construction sites, and in our offices. Through professional ICT solutions, we provide all end users with a pleasant and stable working environment. Together, we make the difference! What you’ll do:As a Technical Support Engineer, you provide ICT support to end users across the company. You are responsible for diagnosing and resolving incoming hardware and software issues for this specific target group. Your broad knowledge of the ICT landscape enables you to deliver the desired level of service.Your responsibilities include:
Acting as the first point of contact for ICT problems (directly or via the ticketing system).
Analyzing each incident based on input (e.g. laptops/desktops, smartphones, networks, MS Office, company-specific applications, hardware).
Offering fast and high-quality solutions.
Setting priorities and ensuring a personalized approach.
Maintaining oversight of ongoing ICT-related incidents.
Continuously developing knowledge of the ICT landscape and internal procedures.
Gaining insight into the company’s structure and understanding the needs of your users.
Persuading stakeholders to actively contribute to finding effective solutions.
You will be working from our centrally located and easily accessible offices in Aalst/Hofstade.What do you need?You hold a Bachelor’s degree in ICT or an A2 diploma with relevant experience. You are customer-oriented, approachable, and helpful. You think creatively when solving problems and strive for a high standard of quality. You handle sensitive information with discretion and are flexible in both time and location. Why working for us:Working at Jan De Nul means contributing to solutions for some of today’s greatest global challenges – from the energy transition and rising sea levels to smart mobility. It means learning something new every day, working together, and helping to secure the quality of life worldwide for generations to come.What we offer
A continuous learning journey through our in-house JDN Academy.
A strong focus on well-being through our FIT program, which promotes physical activity, healthy eating, and team-building initiatives.
A healthy work-life balance with flexible working hours and occasional home working.
A permanent contract with 42 paid leave days per year (20 legal holidays, 12 ADV days, and 10 public holidays).
An attractive salary package, including:
A 13th month and double holiday pay.
Meal vouchers and eco vouchers.
Public transport allowance and bike compensation.
Group and hospitalization insurance.
Various employee discounts.
The world becomes what you make of itAt Jan De Nul, we shape both water and land around the globe. We accelerate the energy transition through offshore energy infrastructure. We focus on nature-inclusive dredging solutions to build ports and protect our coastlines. We develop innovative construction projects for smart mobility and sustainable buildings. And we give polluted sites a new purpose through environmental remediation. At Jan De Nul, you shape the world.Jan De Nul Group promotes diversity and inclusion in the workplace. We are an equal opportunity employer and stand firmly against discrimination. Keywords:suppport;helpdesk;hardware;deployment;ticket;laptop;desktop;mobile;ICT;IT;hardware;support
