As a Customer Service Representative, you will play a key role in managing the end-to-end order process. Your responsibilities include ensuring precise data entry, coordinating timely deliveries, and maintaining effective communication with both the sales team and trade partners to guarantee a seamless customer experience.Tasks:Process incoming sales orders, applying commercial promotions accurately.Act as the primary contact for sales order inquiries and trade partner requests.Enter orders manually into SAP, ensuring all details-pricing, availability, promotions, quantities, and delivery terms-are correct.Monitor and resolve issues that may delay order shipments.Generate and distribute reports on backorders and open orders to customers.Collaborate with the sales department to onboard new customers.Maintain regular communication with the sales team to optimize customer satisfaction.Track and follow up on all orders, whether entered manually or electronically.Coordinate delivery bookings at customer locations.Plan and optimize delivery schedules to maximize container and truck loads.International company in the retail sectorChallenging Customer Service positionWe are currently seeking a Customer Service Representative with the following qualifications:Prior experience with SAP is preferred; familiarity with Power BI is considered an asset.Minimum of 3 years' experience in a Customer Service or Internal Sales role.Strong proficiency in Microsoft Excel.Fluency in both English and German is essential.Our client is a world-leading company in the retail sector with a very international workenvironment.Our client offers a temporary position in an international & challenging workenvironment and attractive salary package.
