Customer Care Employee Nazareth, Belgium

• Provide professional responses to product and order inquiries for primary accounts and other contacts as needed
• Enhance customer relationship management internally and externally
• Handle all aspects of order processing and service activities to ensure accurate and timely customer support
• Assist customers in selecting suitable products, identify sales opportunities, and direct leads to the appropriate Sales representative.
• Perform quotation and order entry, address inquiries through telephone or email, product application, and billing issues for primary accounts and others as needed.
• Analyze and resolve customer requests using established procedures
• Report unresolved issues, potential sales leads, and system deficiencies to the Supervisor, Sales Representative, or Sales Management.
• Maintain up-to-date documentation and files following established procedures and policies

• You have minimum a Bachelor's degree and a first experience in a similar role is preferred
• You have a positive attitude, stress resilient and patient even in challenging situations
• Customer-oriented, reliable & self-motivated; demonstrating a strong sense of ownership.
• Excellent communication skills in English, French & Dutch

• Attractive remuneration package - including a health insurance, pension plan, meal vouchers and eco vouchers.
• Personal growth - Cultivate personal growth through a well-defined career path offering annual progression opportunities. Receive extensive training and guidance.
• We focus on well-being by creating a positive team atmosphere where working, learning and caring go hand in hand. We do this by facilitating the organizations of various teambuilding and afterwork activities.
• Inspiring global work environment - working with teams across the globe and collaborate with people of diverse backgrounds - both professionally and cultural.

Victaulic