Deadline Date: Thursday 11 September 2025Requirement: Analyst (Operational Analysis)Location: Mons, BEFull Time On-Site: YesTime On-Site: 100%Total Scope of the request (hours): 608Required Start Date: 20 October 2025End Contract Date: 31 December 2025Required Security Clearance: NATO RESTRICTEDDuties & Role:Consultancy
Takes responsibility for elements of a larger consulting engagement.
Collaborates with clients as part of formal or informal consultancy engagements.
Understands client requirements by collecting data and delivering analysis.
Works collaboratively to develop and implement solutions.
Seeks to address client needs within the defined scope of responsibility.
Ensures that proposed solutions are properly understood and appropriately exploited.
Specialist advice
Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations.
Actively maintains knowledge in one or more identifiable specialisms.
Recognises and identifies the boundaries of their own specialist knowledge.
Where appropriate, collaborates with other specialists to ensure advice given is appropriate to the organisation's needs.
Methods and tools
Provides support on the use of existing methods and tools.
Configures methods and tools within a known context.
Creates and updates the documentation of methods and tools.
Data modelling and design
Applies standard data modelling and design techniques based upon a detailed understanding of requirements.
Establishes, modifies and maintains data structures and associated components.
Communicates the details of data structures and associated components to others using the data structures and associated components.
Data visualisation
Uses a visualisation product, as guided, to design and create data visuals.
Selects appropriate visualisation techniques from the options available.
Engages with the target user to prototype and refine specified visualisations.
Additional duties for this post:
Analyse, adjust and/or correct operational requirements and gaps coming from DCSU's portfolio of CIS products and services;
Act as DCSU advisor with aspect related to the identification of new operational requirements or verify related resources assessment within DCSU when necessary;
Analyse and advice about delivering CIS urgent requirements and Customer's request affecting DCSU;
Monitor, at DCSU level, CIS service management and service operations implementation with the local CSUs;
Assist and make recommendations on current service performance, availability and capacities of CSUs in order to improve local service delivery (equipment/material, processes, methodology, technical expertise, organization and staff);
Advise COMB Head in providing effective and efficient service delivery options for all CSUs;
Coordinate DCSU service delivery options and offers with other NCI Agency entities (Asset Management, Acquisition, Strategy, etc.);
In coordination with NCIA Quality Assurance (QA), stay abreast of required adjustment in service delivery and training, measure results and recommend capabilities delivery improvement;
Represent CIS Operations Management Branch in relevant working group and conferences
RequirementsSkill, Knowledge & Experience:
The candidate must have a currently active NATO RESTRICTED security clearance
A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post.
Development of Operations Research/Analysis supporting models and tools, staff decision aids, databases, data collection and/or survey tools;
Application of Operations Research/Analysis techniques (such as structured problem analysis, statistical analysis, simulation and optimisation);
Significant experience in IT Service Management, Service Delivery, or Customer Support management roles.
Experience leading teams, managing staff resources, and developing personnel.
Demonstrated ability to operate in matrix organizations, with exposure to multi-stakeholder environments and complex governance structures.
Experience contributing to operational planning, resource allocation, and risk management processes.
Demonstrated knowledge of service management best practices, processes, and performance management.
Excellent command of spoken and written English, with proven ability to communicate effectively orally and in writing.
ITIL Foundation certification (or equivalent recognized Service Management framework certification).
PRINCE2 Foundation certification (or equivalent recognized Service Management framework certification).
Education, Experience and Training (Desirable):
Master Degree at a nationally recognised/certified University in Information Technology, Business Administration, Engineering, Management, or a related field.
Experience working in international or intergovernmental organizations.
Experience supporting project delivery and coordinating service support for projects.
Experience managing financial aspects of service delivery (e.g., resource funding, cost allocation, service charging models).
ITIL Intermediate or Expert level certification.
Quality Management certification (e.g., Lean Six sigma, CMQ, or equivalent).
Training in leadership, negotiation, or conflict resolution.
