Support Engineer

Digital Pipl

  • Louvain, Brabant Flamand
  • CDI
  • Temps-plein
  • Il y a 2 mois
  • Postuler facilement
A fast-growing Belgian software scale-up specializing in Generative Thermal Design is looking for a Support Engineer to join its team. The company has developed a SaaS platform that automates thermal engineering workflows for Tier 1 enterprise clients across industries such as automotive, aerospace, consumer electronics, lighting, and semiconductors. This role is key to supporting customers and ensuring their long-term success with the platform.Job DescriptionWe are seeking a proactive and technically skilled Support Engineer to help our users get the most out of our generative thermal design platform. You will serve as a key contact for customer support, solving technical issues, optimizing workflows, and communicating insights across internal teams.Responsibilities
  • Act as the primary technical support contact via email, ticketing system, and video calls.
  • Troubleshoot and resolve user issues related to platform performance, case setup, and functionality.
  • Support CAD-related inquiries, including geometry import/export and compatibility.
  • Analyze simulation results and provide guidance to align with customer goals.
  • Manage and deliver service projects efficiently and to a high standard.
  • Onboard and train new users, ensuring effective adoption of the platform.
  • Work closely with engineering and product teams to escalate bugs and suggest improvements.
  • Maintain internal and external support documentation and knowledge base.
  • Track and analyze recurring support issues to propose long-term solutions.
  • Assist in feature testing to ensure performance and user satisfaction.
  • Evaluate support metrics and contribute to optimizing the customer experience.
QualificationsMaster's degree in engineering science or a related technical field.Solid understanding of CFD, thermal engineering, and mechanical design.Strong analytical and troubleshooting skills.Excellent communication abilities with a user-first mindset.Comfortable working independently in a fast-paced tech environment.Enthusiasm for engineering innovation and customer success.Why Join Us?
  • Be part of an ambitious and skilled team shaping the future of thermal design.
  • Support global enterprise clients working on next-generation technologies.
  • Receive a competitive salary and benefits package.
  • Access learning and growth opportunities within a dynamic SaaS company.
  • Thrive in a collaborative, innovation-driven, and people-focused culture.

Digital Pipl