We're looking for a Customer Care/Service Specialist B2B who thrives in a fast-paced, people-first environment. You'll be the voice of our brand, ensuring that every customer interaction-whether about an online order or an in-store visit-feels smooth, warm, and professional.Tasks:Assist customers across phone, email, social media, and chat with questions about orders, products, returns, and promotionsGuide customers through their online journey and provide post-purchase supportCoordinate closely with logistics, stores, and marketing to solve issues efficientlyHandle complaints with empathy and a solution-oriented mindsetTrack common questions or issues to help us continuously improve our customer experienceRepresent the brand with enthusiasm, consistency, and careTrend-Driven Retail GroupDynamic position in the Customer ServiceWe are looking for a Customer Care/Service Specialist that :Fluent in Dutch and French (spoken & written); English is a nice plusCustomer-obsessed, empathetic, and confident in written and spoken communication2+ years of experience in customer care, retail, or e-commerceDigitally savvy - comfortable with CRM systems, email platforms, and online toolsA team player who brings energy and calmOur client is a a fast-growing retail company that combines physical stores with a dynamic e-commerce platform across Belgium.Our client offers :Be part of a modern retail brand that values both people and innovationHybrid working: a mix of home office and a welcoming Brussels HQDiscounts on beautiful products + employee perks and incentivesDynamic and inclusive team culture, where every voice countsReal career opportunities in customer experience, retail ops, or marketing
