Customer Care - Accounting Firms

Odoo

  • Ottignies-Louvain-la-Neuve, Brabant Wallon
  • CDI
  • Temps-plein
  • Il y a 13 jours
At Odoo, we develop the most disruptive enterprise management software in the world. Fully open source, full-featured with apps like Accounting, HR, CRM, Manufacturing, and 4,000 more. Our online offer is 3 times more affordable than traditional competitors such as SAP and Microsoft.We are now looking for a Customer Success Officer to strengthen our collaboration with accounting firms in Belgium.About the RoleYou'll build strong partnerships with accounting firms by ensuring smooth collaboration, proactive follow-up, and efficient administration. Your goal is to make sure accounting firms and their clients get the most out of Odoo, while identifying opportunities that can later be handled by our Sales team.You will be the main point of contact for accounting firms, ensuring their satisfaction, supporting them in their daily use of Odoo, and keeping them up to date with new features and possibilities. By doing so, you will help unlock additional business potential that often remains untapped today.Customer RelationshipPersonal EvolutionAutonomyAdministrative WorkTechnical ExpertiseResponsibilities
  • Manage the relationship with a portfolio of accounting firms in Belgium
  • Ensure accounting firms benefit from Odoo advantages (free users, partnership benefits, etc.)
  • Keep our internal CRM and administrative records up to date
  • Proactively reach out to accounting firms to understand how things are going with their clients
  • Share relevant updates and new features with partners
  • Work closely with the Sales team by providing qualified upsell opportunities and leads
  • Represent Odoo during partner-related events (fairs, demos, workshops)
Must Have
  • Bachelor's degree or equivalent experience
  • A good business knowledge
  • Strong organizational and administrative skills
  • Excellent communication skills in French, English and Dutch
  • Proactive mindset: you like maintaining long-term relationships rather than “pushing sales"
  • Ability to work autonomously and manage priorities
  • Valid work permit for Belgium
Nice to have
  • Previous experience working with accounting firms or in a similar role.
  • Affinity with the accounting firms/accounting sector
  • Experience in customer success, account management, or administrative roles
  • Solution-oriented mind
  • Strong analytical skills
What's great in the job?
  • You'll be the first point of contact with our accounting firms.
  • Great team of smart people, in a friendly and open culture
  • No dumb managers, no stupid tools to use, no rigid working hours
  • Expand your knowledge of various business industries
  • Create content that will help our users on a daily basis
  • Real responsibilities and challenges in a fast evolving company
  • Learning opportunities
Our ProductDiscover our products.​What do we expect from you?As a Customer Success Officer - accounting firms, your primary responsibility will be to manage and strengthen relationships with accounting firms in Belgium. You will focus on:
  • Maintaining accurate administrative records in Odoo (CRM, partnership benefits, etc.).
  • Proactively reaching out to accounting firms to check how things are going with their clients.
  • Sharing relevant product updates and best practices.
  • Identifying upsell opportunities that can then be passed to our Sales team.
Given the large number of accounting firms, this role requires strong organizational and priority management skills. You'll make full use of Odoo for managing your administrative tasks, while ensuring a consistent and proactive follow-up with key partners.You will work closely with our Sales team, who will take over when a more commercial approach is required.What do we offer?Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much morePerksA full-time position
Attractive salary package.Trainings12 days / year, including
6 of your choice.Sport ActivityPlay any sport with colleagues,
the bill is covered.Eat & DrinkFruit, coffee and
snacks provided.CommunityOpen SourceServicesAbout us
EnglishOdoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc.Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.

Odoo