ServiceNow Technical Expert

Axians

  • Bruxelles
  • CDI
  • Temps-plein
  • Il y a 23 jours
The world is more connected than ever before and the pace of change is bewildering. We deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. By fostering a deeply and personal relationship with our clients, we want to improve the lives of people and organizations.
Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We’re present across 37 countries, with more than 16 000 employees and an annual revenue of more than 3.6 billion euros, in 2023.
The best of ICT with a human touchFunction: ServiceNow Technical Expert
Workplace: Brussels (hybrid)Introduction:
In the context of a project for the European Commission (EC), in Brussels, we are looking for a ServiceNow expert to reinforce the SN Competency Centre and help to setup and operate the ServiceNow Platform and ITSM Tools.The ServiceNow Competency Centre main responsibilities are: * Setup, administration and troubleshooting of the ServiceNow platform (including components such as MID servers) and the ITSM application
  • CMDB & Data Quality management
  • Monitoring, administration and troubleshooting of integrations of ServiceNow with other corporate systems
  • Managing ServiceNow releases from sub-production to production environments and version upgrades
  • Testing of new features, functionalities, and releases
  • Liaising with users and customers for incidents and requests
  • Liaising with ServiceNow for monitoring the ServiceNow platform and raising incidents to ServiceNow
  • Knowledge transfer with the team and other EC teams and users
Profile:
This position requires technical knowledge and experience in the ServiceNow platform and the ITSM application. The principal function will be to help and guide the service in the context of the maintenance and continuous improvement of the ServiceNow platform at the European Commission. (Principal on ITSM module but also on ITOM, CSM, HAM, HRSD and SPM modules) This position requires valuable experience of ServiceNow roles as " Platform administrator" (principally to share and guide some junior profiles), " Business analyst" (to gather and translate business requirements to onboard the services), "integrations expert" (to identify failures and provide analysis for development improvements), "CMDB manager" (define CMDB/CSDM scope/vision, ensure data quality & compliance) and "Developer - low code" (to guide some junior/business profiles catologue items, release new applications, plugins,...).Senior-oriented profile to focus on operational activities on the ServiceNow Platform:
  • CMDB manager & data quality manager
  • CSDM data modelling
  • Performance Monitoring and Management
  • Data Archiving and Rotation
  • Modification of System Properties
  • Core Integration Updates and Maintenance
  • Search Management
  • Index Identification and Creation
  • Migrate Update Sets to UAT and Prod
  • Instance Cloning
  • Upgrade Planning and Execution
  • Configuration Reviews
  • User/Group Administration
  • Enabling Application Plugins
  • Instance patch Management
  • Email templates
  • Notifications set up
  • Health Scanning
  • Error Identification and Remediation
  • Define and maintain operational procedures
  • Level 2 support
Required skills:
  • ITIL foundation certified
  • ServiceNow System Administrator Certification
  • ServiceNow Implementation Specialist Certification
  • Experience with ITSM tools
Preferred skills:
  • Knowledge and certifications in ServiceNow products (ITSM, HRSD, ITBM, ...)
  • Good understanding of ServiceNow CMDB, CSDM
  • Experience with Web services (Xml/Soap/Rest)
  • Basic knowledge of Java scripting (for light customization purpose)
Required languages:
  • The language requirements include oral and written fluency in EN or FR (preferably both)
Other requirements:
  • EU citizenship
If you’re interested, please send your application to recruitment.axianslux@axians.com with the subject SNTE.BS

Axians