Terms of reference : Consultancy to deploy Microsoft365 as internal collaboration platform for a human rights consortium

Federation internationale pour les droits humains

  • Belgique
  • CDI
  • Temps-plein
  • Il y a 17 jours
Organisation: International Federation of Human Rights (FIDH)
Programme: “Global Initiative Against Impunity for International Crimes and Serious Human Rights Violations: Making Justice Work” (GIAI)
Engagement manager (reporting to): GIAI Programme Coordinator
Duration: Estimated 8 days
Starting date: Week of October 6
Location: Online
Applications deadline: 19 september 20251. BackgroundOver the past decades, numerous initiatives have emerged to address impunity and seek justice for serious human rights violations and international crimes. Despite some progress, challenges persist, among them fragmented approaches from accountability-seeking entities, insufficient involvement of victims and survivors in justice processes, the proliferation of disinformation undermining the voices of those fighting against impunity, and the erosion of justice systems. These challenges underscore the need for a more cohesive and inclusive approach to justice and accountability. As a response to these concerns and in light of the spread of serious human rights violations and abuses, the decision was taken by the European Union to support civil society efforts in the fight against impunity. This led to the launch, in December 2023, of the “Global Initiative Against Impunity for International Crimes and Serious Human Rights Violations: Making Justice Work”.The Global Initiative Against Impunity (GIAI) is a civil society-led programme co-funded by the European Union. Its goal is to promote inclusive, integrated, comprehensive justice and accountability for serious human rights violations worldwide. This action is implemented until November 2027 by a Consortium1 of eight organisations, the Secretariat of the Coalition for the International Criminal Court (CICC) and two associate partners. The two specific objectives of the Global Initiative Against Impunity are:
  • Increased agency and participation of rights-holders (victims, survivors, civil society organisations) in formal and informal justice processes
  • Enhanced effectiveness of the accountability frameworks and systems to fight impunity and ensure victim-centered, trauma-informed and gender-transformative justice
By leveraging the broad networks and complementary expertise of its member organisations, the Consortium seeks to address impunity comprehensively, laying the groundwork for more effective, victim-centered and holistic accountability measures globally.The Consortium is managed by a Secretariat and led by a Steering Committee comprising representatives from the eight member organisations and the CICC. It also benefits from the strategic guidance of the Advisory Committee and the complementary expertise of its Scientific Committee. The GIAI launched last May a knowledge management platform whose objective is to provide public access to the GIAI’s and other key accountability resources, promote peer learning and share best practices. This consultancy will address the current gaps in internal communication and information sharing between the Secretariat, Consortium members, Advisory Committee and Scientific Committee. leading to improved governance and enhanced collaboration between these different bodies.2. Purpose of the consultancyThe overall purpose of this assignment is to support the Consortium in the deployment of Microsoft365 to support efficient communication, enhance information sharing and foster effective collaboration between Consortium partners and governance/coordination bodies.More specifically, the objectives of this assignment are:1. To establish a robust, user-friendly and safe digital platform, using Microsoft 365,
tailored to the communication and collaboration needs of the Consortium
2. To train Consortium members in the effective and safe use of this platform
3. To ensure adequate maintenance of the platform and provide technical support upon request3. Scope of work and assignment durationIn a previous phase of this process, an assessment was conducted by IT experts to identify the needs of the consortium and propose a technical solution. As a result of this work, it was decided to opt for the deployment of Microsoft365 whose features and capabilities seem to best address the needs identified. A detailed needs assessment report and a detailed solution analysis report are available, which will be shared with the selected consultant. The consultant will work in close collaboration with the GIAI Programme Coordinator and will be responsible for the following tasks:a. Platform deployment:
- Acquire, customize and implement the chosen digital platform and its components
- Ensure the proposed platform is secure, user-friendly and cost-efficient. The platform should be top notch assuring content confidentiality. It should accommodate needed changes with minimal upgrade time and require affordable subscription fee.b. Pilot testing and feedback collection:
- Conduct pilot testing of the platform with a selected group of users to identify any issues and gather feedback
- Refine and improve the platform based on pilot feedback to ensure it meets user expectations and requirementsc. User training and support:
- Provide a training to platform users, focusing on effective utilization of the platform’s features and functionalities
- Provide ongoing technical support and ensure adequate maintenance of the platformKey tasks / Duration (Est. days)
Regular meetings with Secretariat and initial review of key documents / 1,5 day
Platform deployment / 2 days
Pilot testing and feedback collection / 2 days
User training and support / 2,5 days
Total 8 daysIt is a home-based consultancy. The assignment is expected to start the first week of September 2025. The platform shall be finalized and the user training conducted by October 2025. All costs related to the purchase and maintenance of this online collaboration platform will be taken care of by the Consortium.4. Required Qualifications, Experience and CompetenciesThe required qualification, competencies and experience for this role include:Qualifications and Experience:
  • Post-graduate study in a relevant field
  • A minimum of 7 years of professional work experience in developing information technology solutions, digital platforms, web based and mobile applications and innovative technology designs.
  • Proven track record in designing and implementing online collaboration platforms
  • Technical expertise in web development, user experience design, and cybersecurity.
  • Experience with data integration techniques and API development to enable seamless interaction between different data sources and functionalities.
  • Fluency in spoken and written English is essential.
Other information:
▪ The Consultant will be expected to comply with FIDH regulations and safeguarding policies.
▪ Consultants must be legally registered to be employed on a freelance contract in their country of residence.
▪ Payments will be made upon submission of an invoice (including bank details).

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