Front Office Night Auditor
- Belgique
- CDI
- Temps-plein
- Help guests - you'll be happy to help if someone needs a toothbrush or directions for example
- Act as Manager on Duty:
- Dealing and managing the guest's complaints
- Being able to solve all kinds of challenges: maintenance, fire alarm, suspicious guests, etc. Registers and room all arrivals according to established procedures
- Performs check in, check out and room change procedures and ensures all date are entered completely into the hotel systems in accordance with reservation
- Maintains cashier float and ensures accurate daily report of all money received
- Keep abreast of all modifications to accounting policies and procedures
- Knowledgeable of all special promotion procedures for all different programs (Loyalty Programs).
- Performs the audit balances and prepares all works for audit
- Checks night report, prepare morning report and prepare all necessary forms for guest arrivals
- Ensure that the security tours are done as per safety procedure
- Assist in the Room Service
- Assure emergency and evacuation procedures
- Etc.
- What we need from you :
- Ability to work in a team.
- Excellent communication skills.
- Problem-solving skills.
- Flexibility.
- At least one year's experience as a receptionist.About Us: At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?