Customer Success Manager
3E
- Bruxelles
- CDI
- Temps-plein
- satellite imaging data,
- meteorological modelling,
- advanced system modelling,
- machine learning & artificial intelligence.
- Manage 3-4 mature customer accounts simultaneously, monitoring their KPIs and periodically evaluating their success and value from SynaptiQ.
- Maintain and build long-term relationships with customers, ensuring their ongoing satisfaction and aligning services with their business goals.
- Identify opportunities for upselling and cross-selling, enhancing customer engagement and value.
- Define and report on success metrics for each account, including customer satisfaction scores, retention rates, and revenue generated from upselling.
- Issue and Opportunity Detection:
- Continuously monitor the health metrics of our customer base to identify critical patterns.
- Proactively address potential issues and identify opportunities for further engagement and improvement.
- Client Onboarding:
- Manage one onboarding project at a time, tailoring the process to meet each client's unique needs and guiding them towards becoming a mature customer.
- Ensure a seamless and effective integration of new clients onto the SynaptiQ platform.
- Training and Webinars:
- Conduct comprehensive training sessions and webinars for clients to ensure proficient use of the SynaptiQ platform.
- Develop user guides and training materials tailored to client needs.
- Foster customer advocacy by creating case studies, testimonials, and facilitating customer references that highlight the success and value of our platform.
- Collaboration and Continuous Improvement:
- Work collaboratively within the Customer Success team and with other teams, including Presales, Support, and Development.
- Contribute to the ongoing growth and improvement of the platform and services.
- A Master's degree in Information Technology, Engineering, or a related field, or equivalent work experience.
- Minimum of 4 years of experience in a role such as Support Engineer, Technical Account Manager, or similar, ideally in a high-growth environment.
- Proven track record of managing customer relationships and ensuring customer success.
- Strong analytical skills with a focus on KPIs and customer metrics.
- Experience in the solar and/or wind industry is highly advantageous.
- Full professional proficiency in English, with additional languages such as Dutch or German being a bonus.
- A commercial mindset, balanced with the ability to manage hands-on work and strategic projects.
- A proactive, results-driven attitude with a strong "get things done" mentality.
- Legal authorization to work in the EU without requiring visa sponsorship.
- Proficiency in CRM or customer success software such as Salesforce, HubSpot, Gainsight, etc.
- Exceptional personal attributes, including empathy, patience, excellent listening skills, and the ability to remain calm under pressure.
- Attractive salary package in line with your level of experience, including group insurance, hospital insurance, meal vouchers (8 euros), eco vouchers, representation allowance, company mobile phone + subscription, 32 days of vacation and a flex income plan.
- Sustainable transport: easy access with public transport, 100% reimbursement of public transport fare, bicycle allowance.
- Flexible working hours in an open-minded company
- Home working (2 days per week)
- An international environment with our projects in over 100 countries worldwide and colleagues of around 30 different nationalities
- The opportunity to continuously learn about the renewable energy sector