We currently have a vacancy for a Service Quality Engineer fluent in English, to offer his/her services as an expert who will be based in Braine-l'Alleud, Belgium. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site.Your tasks
Develop clear and measurable service quality standards based on recognized Service Quality Framework tailored to Organization’s needs;
Develop a robust automated reporting system to regularly monitor and communicate service quality metrics and improvements to different levels of management;
Perform a comprehensive gap analysis to identify current service quality strengths and areas for improvement;
Execute the identified strategies, incorporating feedback from stakeholders throughout the process;
Provide necessary training to staff and communicate changes in service quality standards and procedures.
Requirements
University degree in IT combined with relevant IT professional experience of 5 years;
Proficiency in crafting Service Quality Models aligned with Industry Standards and tailored on Organizational needs;
In -depth knowledge of of quality benchmarks like SERVQUAL, ISO 9000, TQM, with a specific emphasis on IT services;
Expertise in partnering with Technical Experts to formulate metrics and Key Quality Indicators (KQIs) for NDWC services;
Proven experience in presenting reports and delivering presentations to various management levels;
Certifications in widely recognized Service Quality Standards and/or Frameworks is consider advantageous;
NATO Security Clearance is required;
Excellent command of the English language.
BenefitsIf you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference (16770/03/2024).We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.EUROPEAN DYNAMICS (ED) ( ) is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state-of-the-art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 250 million. EUROPEAN DYNAMICS is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in . By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorise ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.
