ITSM Process Manager - Brussels

Innova

  • Bruxelles
  • Contrat
  • Temps-plein
  • Il y a 6 jours
Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs around 50,000 professionals worldwide and reports annual sales approaching $3 billion. Through our global distribution centres in North America, Asia and Europe, we provide our customers with strategic technology and business transformation solutions, enabling them to operate as leaders in their fields. Since the official acquisition of VOLT in September 2023, INNOVA has boosted its capacity to provide effective staffing solutions across a range of industries and skill areas, including IT & Telecoms, Digital Entertainment, Engineering, Finance and Life Sciences.TSM Process Manager / SpecialistHelp shape the future of IT service excellence by joining a leading international organization. We're looking for an experienced ITSM Process Manager/Specialist to strengthen the IT governance team, where ownership, process optimization, and collaboration drive our mission to deliver reliable and efficient IT services.📍 Location: Brussels - 2 days per week onsite (at least 1 day at Boreal office is required)
📄 Contract Type: CDI/Freelance
🗓️ Start Date: ASAP
🗣️ Languages: Very good English (Dutch is a plus)Responsibilities
  • Process Management: Design, maintain, and update ITSM processes, integrating changes such as new role introductions, tooling solutions, and optimization initiatives.
  • Adherence Monitoring: Ensure compliance with KPIs and process flows, following up with process actors as needed.
  • Continuous Improvement: Enhance processes in line with ITIL, SIAM, and audit results to ensure best practice alignment.
  • Implementation & Training: Onboard and train teams, ensuring smooth adoption of ITSM processes across the organization.
  • Governance: Drive governance activities, lead process improvement initiatives, and align with key stakeholders and other organizational units.
Requirements
Technical
  • At least 10-15 years of experience in IT
  • Strong engineering background with system thinking, design, and process modelling expertise
  • Solid knowledge of ITIL & SIAM (certifications are a plus)
  • Strong analytical and visualization skills with ability to create process blueprints
  • Experience in project management, stakeholder coordination, and driving execution
  • Skilled in preparing executive summaries and presenting complex solutions clearly
Non-Technical
  • Excellent communication skills (written & oral) in English
  • Strong stakeholder management and conflict resolution abilities
  • Proactive, hands-on, and results-driven approach
Join a highly skilled IT team driving excellence in service delivery and governance for one of Europe's most innovative technology environments.👉 Apply now to take part in shaping the future of IT service management.

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