Multilingual Customer Care Coordinator

Cross Border Talents

  • Gand, Flandre-Orientale
  • CDI
  • Temps-plein
  • Il y a 1 mois
  • Postuler facilement
Do you thrive in a fast-paced, international environment? Are you passionate about helping people in challenging situations?This is your chance to join a dynamic team where you'll be the hero for customers facing car troubles across Europe. As our Multilingual Customer Care Coordinator you should be fluent at least in 2 of the following languages with C1 English: Polish, Lithuanian, Czech, German.You'll be the key communicator, bridging the gap between customers, drivers, and dealerships to get them back on the road quickly.Here's what you'll be doing:
  • Be the champion for customers - listen to their needs and ensure a smooth breakdown resolution process.
  • Act as the communication hub - liaise between customers, drivers, and dealerships in their native languages (Czech, Polish, Lithuanian, German).
  • Utilize our systems - efficiently manage breakdown cases and keep all parties informed.
Why join us?
  • Competitive compensation package: gross salary ranging from 2800 to 3100 euros, and social contributions.
  • Additional benefits to make your life easier: meal vouchers (7.24 euros net per working day), gift vouchers, and deals from our partners.
  • Take a well-deserved break: enjoy 10 public holidays and 20 days of paid leave each year.
  • Continuous learning and development: we offer on-site training with a transition to a hybrid model later.
Work-life balance matters:
  • We operate a 24/7 rotating schedule with shifts lasting 7 hours and 30 minutes, including a 30-minute lunch break.
  • Contract terms are flexible, ranging from 1 to 3 months to 6 months.
We're looking for someone who:
  • Has a customer-centric mindset and a positive attitude.
  • Boasts excellent communication skills and thrives in a collaborative environment.
  • Is a quick learner and eager to contribute to the team's success.
  • Is flexible and adaptable, willing to work various shifts.
Bonus points if you have:
  • Another Eastern European language in your skillset.
What we offer:
  • A competitive salary and attractive benefits package (meal vouchers, transportation allowance, etc.).
  • Opportunities for growth and development within a supportive team.
  • A healthy work-life balance.
  • A vibrant international work environment.
Ready to make a difference? Apply now!

Cross Border Talents