Job DescriptionWhen you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.Role: Field Service Engineer – Electron Microscopy (Semiconductor)Location: Belgium, Leuven (Remote)How will you make an impact?Do you want to be a part of a company known to be a fast paced global leader in serving science? Are you passionate about making a difference and providing professional service for high-tech equipment? This is a great opportunity to work in a global company dedicated to improving the human condition and advancing research in industry. Our systems and value-added services enable our customers to conduct cutting-edge scientific research and develop Nobel Prize winning techniques.In the Semiconductor business unit within the Materials and Structural Analysis Division (MSD) we enable customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. We design, manufacture, and support a broad range of high-performance microscopy workflows on wafers and single chips that provide images and answers in the micro-, nano-, and picometer scales. We combine hardware and software expertise in electron and ion microscopy with deep application knowledge in electronics markets. Our worldwide Electron Microscopy colleagues are dedicated to our customers' pursuit of discovery and resolution to global challenges.This role suits someone who enjoys working in a high-paced environment. Your proactive approach, team spirit and eagerness to continuously develop your skills are what will ultimately drive our success. Our organization is developing, and we guarantee an exciting and challenging position in an international environment with opportunity for professional and personal growth.What will you do?
Performing field service activities, including on-site installation, upgrades, preventive maintenance and system repairs.
Solving a broad range of hardware and/or software problems of varying scope and complexity
Coordinating your own work schedule with direct colleagues, service operations and management.
Instructing customers in the use of our instruments to ensure safe and effective customer operations
Providing proactive and responsive technical telephone and email support, ensuring that our customers are successful in the use of their instrumentation
Producing timely and accurate reports of your activities: e.g. service reports and expense reports
Assuring the highest level of Customer Experience to achieve customer satisfaction and loyalty
Providing sales leads to account manager
Providing feedback to support teams for correcting system documentation and updating procedures.
How will you get here?
Typically requires a BEng or MEng degree or equivalent qualification in mechatronics, electronics/engineering or other applicable experience in a high-tech environment.
Analytical trouble shooting and problem solving abilities
Excellent hand-eye coordination and manual dexterity
IT skills, including TCP/IP networking
Driving license required
Excellent communication skills, verbal and in writing.
Independent, service-minded and educational in the approach towards customers
Highly organized, on top of things and in control of administrative work, including service reports and customer queries, also when being in the field and the pace is high
A strong team contributor, working remotely with the ability to connect with colleagues in the region
Commercial mindset
A natural interest in staying up to date with trends in technology and IT
Self-starter, likes to be challenged
Knowledge of Electron Microscopes is an advantage but not a requirement.
We offer motivating and multi-divisional tasks in an innovative and international working environment.Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.Apply today!Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.Accessibility/Disability AccessJob Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.
