About the RoleAs a Senior Project Support Officer, you'll be an integral part of our Agile organization, specifically within the Digital Working Tribe. Our mission is to empower end-users with the essential digital tools (hardware and software) they need to work and collaborate effectively. We're committed to ensuring user satisfaction by providing top-notch technical and functional support, both on-site and remotely.Your primary focus in the coming months will be to manage the onboarding of various entities into our IT ecosystem and end-user support services across Belgium and the Netherlands.Key Responsibilities
Collaborate closely with Product Owners, Scrum Masters, and stakeholders to define project goals, including priorities, budget, and scope.
Develop comprehensive project plans and break down complex tasks into manageable steps.
Initiate and coordinate project activities, ensuring smooth execution.
Monitor project progress, meticulously tracking deadlines and budget adherence.
Proactively identify and mitigate risks and issues to keep projects on track.
Provide clear and timely reports to line management and stakeholders.
Leverage your expertise to identify areas for improvement and automation, enhancing efficiency and throughput.
What You'll BringExperience & Knowledge
At least 5 years of experience in a large IT environment is mandatory.
Proven experience in project coordination is mandatory.
Strong organizational insights and familiarity with various IT systems are mandatory.
Affinity with and knowledge of end-user tools (hardware and software) is preferable.
Experience with Service Management Tools (e.g., Service Now) and Asset Management Databases (CMDB) is preferable.
Automation skills (e.g., Power Platform) are preferable.
Experience in a support environment (helpdesk, field support) and associated processes is preferable.
Soft Skills
Helicopter view: Ability to grasp the overall picture and strategic context.
Structured approach and results-driven mindset.
Strong ability to respect deadlines and budget.
Effective decision-making capabilities.
Excellent communication and diplomatic skills.
Customer-oriented approach.
Proactive and self-starting.
Strong team spirit.
Qualifications
Education: Bachelor's degree or equivalent by experience.
Languages: Sound working knowledge of English, French, and Dutch.
Work Environment
Hybrid Work Model: Enjoy a 50% on-site and 50% homeworking split.
Travel: Occasional travel to the Netherlands or Paris (approximately 4 times a year) may be required.
