Assistant Store Manager Knokke

Hermes

  • Knokke-Heist, Flandre-Occidentale
  • CDI
  • Temps-plein
  • Il y a 6 jours
Main activities
OPERATIONS & ADMINISTRATIVE SUPPORT:
  • Support the Store Manager in all operational & administrative areas
  • Ensure the respect of all company policies
DRIVE BUSINESS PERFORMANCE:
  • Achieve and drive own and team's sales objectives
  • Identify and develop client development opportunities for the team
  • Maintain own client portfolio
  • Coach the team to provide a consistent level of personalised service to all clients creating long-term relationships
  • Support the store manager in preparing the buying sessions
TEAM ANIMATION:
  • Be the link between the team and the Store Manager through frequent presence on the sales floor
  • Train and motivate the team to achieve best performance within Hermès standards and everyone's development needs
  • Assist team in the selling ceremony and front-of-house operations
  • Integrate new comers by sharing the Hermès spirit, quality and service expectations
  • Coordinate daily morning briefs
CLIENT SERVICE:
  • Be an ambassador of Hermès: demonstrate exemplarity and excellence in all client interactions
  • Handle client complaints and be a strong support to the team in case of conflicts
  • Offer an excellent after-sales service to create client loyalty
Profile
  • At least 10 years of high end retail experience
  • 3 to 5 years of managerial experience
  • Ability to lead and drive team performance and customer service
  • Good customer relationship management skills
  • Strong business sense with good analytical skills
  • Problem solving capabilities
  • Strong team player
  • Focus on quality
  • Spirit of curiosity and eager to learn
  • Care for results
  • Flexibility and drive to go the extra mile
  • Fluent in Dutch, French and English
  • A good sense of humour!
"Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."

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