Front Office Manager

• Collaborate closely with the Reservation Department to strategically plan the market mix, maximizing room occupancy while meticulously recording all relevant details.

• Ensure that all Front Desk services are available and executed efficiently, consistently meeting our high standards. Provide on-the-job training and supervision to front office staff.

• Set departmental objectives, work schedules, budgets, policies, and procedures. Uphold the hotels commitment to delivering exceptional hospitality.

• Address guest complaints promptly, efficiently, and courteously, ensuring guest satisfaction and retention.

• Conduct employee performance appraisals, review and discuss staff personal development plans, and identify areas for improvement. Foster a culture of continuous learning and growth.

• Ensure all employees fully understand and adhere to the organizations policies and procedures.

• Monitor and ensure punctuality, grooming standards, and uniform adherence of all employees. Be a role model for professionalism.

• Previous experience in a managerial position within the Front Office Department.

• Proficient in computer skills, including familiarity with Opera Property Management System (PMS).

• Willingness to work flexible hours, including weekends and public holidays as necessary.

• Excellent communication skills in English and French. Dutch or any other European language is a plus

• Exceptional customer care and organizational skills.

• Ability to thrive under pressure.

• Maintain a professional and well-groomed appearance in line with the companys standards.

• The opportunity to work in a supportive, collaborative environment where your ideas and expertise will be valued.

• Competitive compensation and benefits package.

• Professional development and growth opportunities

Hospitality Talents - Recruitment Agency