Handle incoming phone calls from clients (approx. 30% of your time), take down service requests and coordinate technician appointmentsCreate and send invoices, monitor payments and follow up on unpaid billsUnderstand and apply basic VAT rules to invoicingPrepare, fill in and follow up client contractsManage daily email correspondence and keep files updatedDeal with invoice-related queries and basic customer complaintsCoordinate scheduling between technicians and clients to ensure timely interventionsSupport a smooth flow of administrative operations within the officeA stable job in a close-knit and down-to-earth company cultureA varied role with real impact in a small team where your work truly mattersPrevious experience in administration or customer serviceComfortable and professional when dealing with clients by phoneFamiliar with invoicing and VAT principlesHighly organized and detail-orientedFluent in French and Dutch or EnglishStrong writing and communication skillsReliable, dynamic, solution-oriented and able to multitaskA family-owned company based in Forest, active in the technical services sector. With a strong focus on client satisfaction and operational reliability, the team is looking for a hands-on and dedicated colleague to manage incoming client requests and ensure smooth administrative follow-up.Attractive salary package and a supportive and friendly work environment in a family-run business
