Ambitious, results-driven, and passionate about human interaction? Excited to join a dynamic, customer- and sales-oriented environment?Then why not join us at Radisson Hotel Group!Our commercial strength, experience, and professionalism driven by a passion for results, aim to deliver exceptional service, turning every interaction into a memorable moment.As an Account Manager, you will be part of a team that is passionate about excellence and convinced that anything is possible!Interested? Then say “Yes I Can!” and join our team today!What We Offer Our Account Manager:We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:· Laptop, Mobile and Phone subscription· Hospitalization insurance· Food Allowance· Special rates for our team members, and friends and families while travelling and staying in our hotels· We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy· Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all· Growth and development opportunities within the Radisson Hotel GroupMain responsibilities of an Account Manager:· Actively contributes to the smooth operation of the sales department through proactive initiatives and actions implemented for our hotels to maximize revenue.· Identifies, pursues, and develops new business opportunities to expand the customer portfolio and generate incremental revenue.· Manages a portfolio of B&B accounts across multiple segments, ensuring a tailored approach to each client’s needs and long-term commercial performance.· Works proactively to improve customer satisfaction by providing quick and positive responses to requests and resolving issues.· Helps achieve targets by implementing tailored action plans to ensure hotel commercial results and meet budgets.· Establishes and maintains effective working relationships with all key stakeholders in the RHG ecosystem, including external clients, partners, and internal RHG stakeholders (General Manager, Revenue Manager, M&E, Marketing, etc.).· Regularly and strategically analyses hotel performance and recommends corrective actions to improve financial results.· Continuously monitors the competitive landscape to adjust sales strategies and optimize B2B market share.· Ensures compliance with current legislation, plans, executes, and documents best practices as part of internal and external audits, and ensures necessary follow-ups.Profile:· Proven sales experience with strong problem-solving skills.· Excellent portfolio and action plan management skills, with a field-oriented approach and exemplary leadership.· Commitment to outstanding customer service and passion for hospitality.· Ability to propose creative solutions and make relevant recommendations.· Personal integrity and ability to thrive in a multicultural, multidisciplinary environment that demands excellence, knowledge, skills, time, and energy.· Experience with IT systems, CRM, and professional travel platforms (CVent Lanyon, A360, SAP, etc.).· Strong communication skills with fluency in English and Dutch or English and French is required.· Solid financial analysis skills.· Valid driving licence.· Flexibility to travel nationally and internationally up to 30% of the time, as required by the role.CAREERSJoin us in our mission to make every moment matter for our guests and become part of the most inspired hotel company in the world. At Radisson Hotel Group, we believe that our people are our number one asset. As one of the world’s largest hotel groups, we are constantly looking for talent to join our teams. If you share this ambition, start your journey with us today.To learn more about Radisson Hotel Group, our culture, and our values, visit:careers.radissonhotels.comAbout Company: "Famed for its glass-crowned, 7-story atrium and post-modernist architecture, our distinctive hotel was designed by Michel Jaspers back in 1989. Now, elegantly updated with remodelled interiors, the Radisson Collection Hotel, Grand Place Brussels seamlessly blends the best of international living with a powerful sense of place in one iconic Brussels landmark. Discover 282 elegant rooms and suites where refinement meets outstanding comfort. Sophisticated natives and savvy visitors find fresh foodie inspiration in the magical setting of our hotel's two new restaurants, bringing the most exciting eating experiences from the West and the East. Finally, our remarkable conference center offers 18 beautifully redesigned meeting spaces with everything you need to host exceptional events."
