Job Category: Client ExperienceJob Description:The Division: Client Experience - Client Business StrategyThe roleThis is an exciting opportunity for a senior product manager to reinforce the digital communication channels product department which is part of the broader Client Experience Division within Euroclear. The Digital Communication Channels department drives our digital ambitions, to the benefit of our clients who will truly consider we are 'making their lives easier and creating value', but equally to the benefit of our internal efficiency and effectiveness.We will define and roll out a best in industry digital communication strategy, catering for our Clients and Parties expectations, solving their pain points, ensuring that our Products and services embed by design our aspirational Client Experience.You will be joining an international and geographically spread team and through strong collaboration, you will articulate the business strategy for different digital communication channels and engage the company to deliver and grow these digital products & services. You will be leveraging our franchise to expand globally and re-architecting the post trade landscape.The missionYou will be formulating the communication strategy for multiple digital communication products for the different group CSDs by aligning cross divisional teams, uncovering opportunities, and analysing consumer behaviour. You will identify features that need to be changed to meet customer needs and liaise with other areas of the organisation to implement these changes.You will monitor, analyse, and evaluates market trends, consumer behaviour, and competitor activity to identify market opportunities in relation to digital communication channels and propose a suitable response.You will take ownership and research ideas where appropriate consulting the market on potential developments, either via working groups, bilateral meetings, or publication of thought leadership papers. You will assess industry movements in relation to digital communication products as well as refine value-based pricing post the launch of new products/services. This also includes identifying the impacts of technological and/or regulatory changes on Euroclear and its clients, analyse the opportunities to develop new services around it. The production of feasibility studies and pre-business cases in relation to proposed developments.You will represent Group companies in external and group meetings (this could be bilateral or with trade organisations) and you may be required to undertake some travel.As part of the Communication Channels MT, you will be working closely with your direct colleagues to grow the communication channels revenue of the group, track product success, analysis P&L metrics, KPIs and make recommendations for further improvements to the portfolio of digital communication products.As a senior member of the team, you will also:
Motivate and provide leadership ensuring team engagement, delivery of high standard of teamwork and team cohesiveness.
Be a pillar of support for team members, coaching them to resolve issues as needed.
Foster cross-functional collaboration, ensuring a unified approach in achieving goals.
Drive further development of your team, aligning team goals with divisional objectives, and manages resources to foster a positive and collaborative work environment while promoting continuous growth and skill development
Your Profile
Experience working in a senior product, network or business analyst role and can support any business development needs. Experience working in a transversal environment and preferably have business management experience in the financial service industry.
Ability to analyse complex data and processes to make informed decisions.
Ability to remain resilient in the face of challenges, demonstrating a positive attitude and adaptability when dealing with change and uncertainty.
Strong credibility and independence of opinion, with clear ability to impact and influence others especially in difficult discussions.
A proactive approach to embracing and driving change is crucial for this role.
A creative and innovative approach to problem-solving, with the ability to think outside the box and develop novel solutions to complex problems.
Capacity to inspire and motivate team members, fostering a sense of shared purpose and promoting a high-performance culture, while envisioning the future and understanding how short-term and long-term decisions fit into the broader strategic goals of the organisation.
Effective written and verbal communication skills
High level of initiative and ownership
Capable of thinking independently and acting strategically/proactively
Being comfortable working within an evolving business with increasing regulatory requirements.
Ability to interact and communicate credibly with local and international stakeholders at all levels.
Ability to interact effectively with clients and internal/external stakeholders to influence positive change.
Work well under pressure (to meet tight deadlines) and ability to manage a growing portfolio of new and ongoing business programmes.
#LI-IV1About Us:Why join usEmbark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system.What We Offer:
Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries.
Practice your talents in a highly professional international environment.
Join a learning and development environment with an emphasis on knowledge sharing and training.
Competitive salary and comprehensive benefits.
New ways of workingFind your own optimal balance within our hybrid working model, where you can connect at the office and also benefit from remote working.Great Place to Work for AllWe are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process.About the Team: The mission of the Group Strategy and Product Expansion division is to articulate the business strategy and to engage the company to deliver and grow profitable products & services. As a member of this division, you will contribute to growing relevance of Euroclear in post trade by realizing the regulatory agenda in strengthening the financial industry, leveraging our franchise to expand globally, and re-architecting the post trade landscape.
