Support Engineer
EVS Broadcast Equipment
- Liège
- CDI
- Temps-plein
- Provide technical responses to support issues reported via support tool or directly from customers, project engineers, etc. Support is delivered by email and telephone
- Manage customer expectations of response time and issue resolution
- Troubleshoot and reproduce problems and define workarounds
- Provide product feedback to reduce the number of issues experienced by the customer
- Back up and work closely with the project engineering team when they're in the field delivering projects
- Frequent on-site assistance for EVS systems installation and support
- Provide advanced technical and troubleshooting training to the Tier-1 support team and customers
- Bachelor's Degree in a technical field or equivalent experience
- Good knowledge in :
- Network
- Linux
- Windows knowledge required Network certification would be a plus
- Excellent customer service skills addressing the needs of both external and internal customers with strong communication and process skills
- Flexible and willing to travel frequently, able to manage himself under pressure
- Aligned with EVS values: Innovation, Passion, Excellence, Agility, Accountability, Teamwork, and Customer Success
- Fluent in English and in French
- Knowledge of other languages is an asset