Clinical Support Specialist RIS / PACS (French speaking)
Agfa
- Belgique
- CDI
- Temps-plein
- Develop and maintain customer service relationships
- Executing regular customer site visits, managing active cases as required, and raising any system concerns on site with key customer stakeholders.
- Ownership of site clinical cases on the Agfa solutions, and troubleshooting issues through to resolution.
- Liaise with other Agfa Support Teams and third-party suppliers in maintaining services and resolving customer issues.
- Attend relevant meetings with the customer base to review clinical use of the system and ensure optimal configuration.
- Drive good customer Administration practices within the Imaging department (Clinical workflow)
- Highlight any customer training issues or customers use of the system to ensure optimal performance of the Agfa provided solution.
- Capacity to take control of Service situations, including initiating escalation procedures and following through to customer satisfaction on allocated sites
- Drive additional service requests working closely with customers to deliver optimal service.
- Supporting Agfa Pre-sales and Business Development Mangers, identifying local practices and influencers to ensure the correct level of engagement.
- Training the customer on the Administration of the system via Agfa Service Framework tool
- BSc or DCR trained Radiographer with PACS/RIS Administrative experience in a clinical setting
- Excellent knowledge of workflow within a hospital / clinical environment
- Minimum 3 years of experience providing clinical support to clients with a complex software environment (within healthcare).
- PACS/RIS System Administration experience
- Minimum of two years of training experience working with RIS, PACS. Agfa systems experience is a plus.
- Knowledge of ITIL (preferred)
- Strong interpersonal skills and customer service focus.
- Excellent communication skills in French and English (verbal and written).
- Positive attitude, proactive, self-starter, both action and results oriented.
- Well-developed analytical, diagnostic, and problem resolution skills.
- A strong team player, maintaining a high level of quality in a challenging environment.
- Continuous learning orientation; keeping aware of new and emerging technologies.